Re: New customer message on 16 July 2026 at 5:30 am

Dear Andi, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Pearl

Pending Approval / #2386673NA / clarify request

Dear Andi, Thank you for your message, and we're truly sorry for the delay in getting back to you. We completely understand your frustration, and we apologize for the experience you've had. We strive to respond as quickly as possible, and we're sorry we didn't meet your expectations this time. We also wanted to mention that when multiple messages are sent within the same email thread before we've had a chance to respond, our system automatically moves the ticket to the back of the queue. Unfortunately, this can result in a longer response time. Also, we received your additional messages through another support ticket. To avoid any confusion and ensure everything is handled in one place, we'll continue assisting you through this email thread. ith this, we are confirming your exchange request and have approved the exchange for the following items: Returning: SOFI - COOKIE Halter Bikini Top / S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: SOFI - COOKIE Halter Bikini Top / M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2386673NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

2386673NA / 2386673NAEX RT's 231953845 & 231953849