You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
avery
Lastname:
creswell
Email:
avery.nutter@gmail.com
Phone:
13347030449
Ordernumber:
2390078NA
Body:
Hello!
This is probably such an odd request, but I was wondering if
there was any way that I could buy the Sofi Cookie Halter bikini
top separately? I literally got my order in two days ago and last
night my dog got the top off the dresser and totally shredded it
- I actually have no clue what overcame him, but I am so
devastated. I recently quit my job to go back to school, so
making the decision to purchase was a big deal for me, and I was
so thrilled with the purchase. I just don't have the funds to buy
an entire new set right now, and it would feel silly since the
bottoms are brand new and still intact.
If there's anyway I could just get a new top without having the
buy the bottoms as well, I would be so grateful.
I look forward to hearing back from you.
AGENT2026-07-23 03:34:02· email/helpdesk
Hi Avery,
Thank you for reaching out.
I'm sorry to hear about what happened to your bikini. I can imagine how disappointing that must have been after just receiving your order.
At this time, our bikinis are only available as full sets, and we don’t sell the tops and bottoms separately. We truly appreciate your understanding.
Please don’t hesitate to reach out with any other questions or concerns — we’re always happy to help. Wishing you a wonderful day.
Kindest,
Mavi xx
CUSTOMER2026-07-23 18:35:12· email/email
Hi Mavi,
Thank you for letting me know. While sad to hear, I do understand. If I repurchase the entire set is there anyway that I could have the $20 shipping fee waived? Literally any help you could offer at all would be so incredibly appreciated!
AGENT2026-07-23 20:21:27· email/helpdesk
Hi Avery,
Glad to hear from you.
We greatly appreciate your understanding. However, we do not offer any free shipping or unable to waive the shipping fee for this. The 20 USD fee is a shipping fee that we pay a third party for delivering the items. This is a standard flat rate fee for all orders.
If I may suggest you may sign up for our newsletter to receive emails whenever we have exclusive deals like free shipping, as well as updates and limited-time promo announcements.
Should you need any further assistance, please do not hesitate to contact us.
Kindest,
Kelly xx
CUSTOMER2026-07-24 00:04:52· email/email
Got it. Thanks.
Replies are sent through Open Doors, so they stay on the customer record.