5,141 tickets1-100

Re: Order #2374373NA and now new order # 2385629NA

Gabrielle Poster · gposterrn@gmail.com · Gorgias #229016952

closed
Opened
3 Jul 2026, 10:06
Closed
16 Jul 2026, 14:34
Assignee
Jesselle - Orders
Order
2385629
or_dispatch noteordersreturnsreturns_approvedreturns_clarificationtrianglchasing-no-replychannel-email

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  1. CUSTOMER2026-07-03 10:06:27· email/email
    I need to exchange the Sofi top and the Maia top for a size Medium. Please advise for the next step and the return/exchange process. Thank you kindly, Gabrielle Poster, MSN, APRN, FNP-C
  2. AGENT2026-07-08 05:57:37· email/helpdesk
    Dear Gabrielle, Thank you for getting in touch, we have received your Exchange Request #126D202952259. We are eager to assist but unfortunately, MAIA - TINE SPARKLE Top M is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2374373NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kyla
  3. AGENT2026-07-08 05:58:05· email/helpdeskINTERNAL
    #2374373NA 126D202952259 / AOOS SOFAZU2TOPM 115 NMAITINTOPM 17
  4. CUSTOMER2026-07-08 23:42:15· email/email
    Gabrielle Poster, MSN, APRN, FNP-C
  5. CUSTOMER2026-07-08 23:47:09· email/email
    I re-ordered the two sets, but I did not use the code EXCHANGE-TRIANGL-27. I don't understand why this process is so difficult, I simply wanted to exchange the tops for different sizes. Anyhow, I purchased the two bathing suit sets again and please advise me how to return the ones that are too big. Thank you in advance. Gabrielle Poster, MSN, APRN, FNP-C
  6. AGENT2026-07-12 22:28:38· email/helpdeskINTERNAL
    Found in Rackspace - tagged as Spam. -----Original Message----- From: "Gabrielle Poster" Sent: Friday, July 10, 2026 2:33am To: "Returns Team" Subject: Re: Order #2374373NA and now new order # 2385629NA I placed the new order and sent you the receipt of payment. Please advise on how to return the previous two bathing suits in order to get reimbursed to my card. Thank you in advance. Gabrielle Poster, MSN, APRN, FNP-C Phone (570) 977-1317 Email gposterrn@gmail.com
  7. AGENT2026-07-13 03:31:31· email/helpdesk
    Hi Gabrielle, Thank you for getting back to us and sharing your new Order #2385629NA. Your return for Order #2374373NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - AZURE SPARKLE Top L / Bottom XS Cheeky MAIA - TINE SPARKLE Top L / Bottom XS Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 126D202952259 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla
  8. AGENT2026-07-13 03:32:11· email/helpdeskINTERNAL
    #2374373NA 126D202952259 / REF&REP
  9. CUSTOMER2026-07-13 20:40:30· email/email
    Thank you!!! Where do I find the returns tag and the dispatch note? Gabrielle Poster, MSN, APRN, FNP-C
  10. AGENT2026-07-16 09:01:19· email/helpdeskINTERNAL
    Order# 2374373NA - dispatch note request
  11. AGENT2026-07-16 09:28:22· email/helpdesk
    Dear Gabrielle, Thank you for reaching out to us. As requested, I have attached your dispatch note for Order #2374373NA. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx
  12. CUSTOMER2026-07-16 14:08:15· email/email
    Thank you so much Anna! Gabrielle Poster, MSN, APRN, FNP-C
  13. AGENT2026-07-16 14:34:01· email/helpdesk
    Hi Gabrielle, On behalf of Anna, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
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