Hi Ja,
I hope you're doing well.
I'm writing to check on the status of my return for order #2349978NA. I sent the package back a few weeks ago, and I wanted to confirm if you have received it yet.
Could you please let me know when I can expect the refund?
Thank you so much for your help!
AGENT2026-07-09 11:52:15· email/helpdesk
Dear Beatriz,
Thank you for reaching out to us.
We apologize for the inconvenience and delay in processing your refund. We're pleased to inform you that we've received your returned items, and your refund was processed on July 8, 2026. The refund has been automatically issued to your original payment method, and a confirmation email has been sent.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Elaine xx
Hi Beatriz,
You're very welcome! We truly appreciate you reaching out, and we're always happy to help. If you ever have any questions or need assistance in the future, please don't hesitate to contact us—we're here for you!
Wishing you a wonderful day ahead.
Kindest,
Ja
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