Re: Return: #2374977NA order

Hi Returns Team, Juliette reached out via IG. Forwarding for your assistance, please. Thank you x > ORDER: 2374977NA > Hello, I need to change the size: > Bottom: I need the XS instead of S > Top: I need the Medium instead of S > Can you please let me know how to proceed for the return / exchange ? > Thank you very much, Best regards Juliette

Dear Juliette, Thank you for getting in touch, your concern has been forwarded to us and we're happy to assist! We also apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the MINIMAL CHEEKIEST - SILVER SPARKLE Bottom M you have selected is low in stock and may no longer be available once your items arrive back to our warehouse, while Top M is available. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2374977NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

2374977NA / AOOS / MINSILFCBOTM 25 / MIMSILTOPM 63

Dear Juliette, Thank you for getting back to us and for your repurchase. For reference, your new order number is #2381880NA Your return for Order #2374977NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - SILVER SPARKLE Crop Bikini Top S / Bottom S / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2374977NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel

RF & REPURCHASE #2374977NA / 2374977NARF REP 2381880NA

Dear Juliette, Thanks for the update! Can you please provide an image of your return postage receipt, showing the tracking number and courier used? This will help us monitor your package and process your request promptly. We look forward to hearing back! Kindest, Nikka

Dear Juliette, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding proof of postage and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl

Hi Juliette, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. We normally wait for the items to be reported received in our warehouse but we are more than happy to expedite processing your request when you provide proof of postage or if by any chance, you received a shipping notification that your item has been delivered - send us a copy and we'll glady check again for you. Rest assured that we will process your request once delivered in our warehouse. In the meantime, we'll be on the look out for your returns. Kindest, Dy

2374977NA / 2374977NARF

Hi Juliette, Thank you for your honest feedback, and we're truly sorry to hear how frustrating this experience has been for you. We completely understand why you feel disappointed, and we sincerely apologize that our returns process has not met your expectations. We appreciate you taking the time to share your concerns, and we will definitely take this into consideration as we continue to improve our products and services. Thank you as well for sending the screenshot. Yes, that is the type of proof of postage/return confirmation we were requesting. However, after checking the tracking details, it appears that this shipment was delivered to a different address: NOORDERLAAN 395 2099 ANTWERPEN X Belgium While the return address we provided in our approval email was: TRIANGL Returns Incheonweg 7 1437 EK Rozenburg The Netherlands Would you mind sending us a photo of the postage receipt or return confirmation for the parcel that was sent to the TRIANGL return address? Once we receive it, we'll be happy to look into this further and assist you as quickly as possible. We truly appreciate your patience and understanding, and we'll do our very best to help. Kindest, Joan xx

2374977NA / 2374977NARF TN provided delivered to diff address