30,691 tickets1-100

Conversation with Customer #524830391

Unknown 路 Gorgias #224003608

closed
Opened
1 Jun 2026, 15:51
Closed
1 Jun 2026, 16:02
Assignee
Unassigned
customer carerettrianglai_answeredai_handoverai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-01 15:51:07路 chat/gorgias_chat
    I am waiting for a returns authorization and have not heard back from anyone.
  2. AI_AGENT2026-06-01 15:51:26路 chat/api
    Hi! A pending return authorization means our Returns Team is manually reviewing your request. They typically complete this review within two business days. You'll receive an email with the next steps once it's done. There's nothing you need to do right now.
  3. CUSTOMER2026-06-01 15:51:53路 chat/gorgias_chat
    It's been a week.
  4. AI_AGENT2026-06-01 15:52:12路 chat/api
    I understand your concern about the delay. I鈥檓 forwarding your request to the appropriate team for a status update on your return authorization. They will contact you soon with more information.
  5. CUSTOMER2026-06-01 15:52:57路 chat/gorgias_chat
    I want to speak to an agent.
  6. AGENT2026-06-01 15:53:15路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  7. AGENT2026-06-01 15:53:29路 chat/helpdesk
    I'm sorry to hear that you haven't received an update yet. I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, return request # (if requested through the website) and your email address, please?
  8. CUSTOMER2026-06-01 15:54:13路 chat/gorgias_chat
    Hi Janis. This is for Order #2335410NA.
  9. CUSTOMER2026-06-01 15:55:02路 chat/gorgias_chat
    The Exchange Request #00A0FA2923088 and my email address is ashim417@gmail.com.
  10. AGENT2026-06-01 15:55:57路 chat/helpdesk
    Thanks for the details. I鈥檝e marked this as urgent and forwarded your concern to our Returns Team for follow-up. You should receive an update from them later today.
  11. CUSTOMER2026-06-01 15:57:12路 chat/gorgias_chat
    I purchased a new order with different sizes, as recommended and have provided the new order number. 2345157NA
  12. AGENT2026-06-01 15:57:50路 chat/helpdesk
    Would there be anything else I can assist you with?
  13. CUSTOMER2026-06-01 15:57:52路 chat/gorgias_chat
    I'm concerned because your policy is a 14-day return window and I never hear back from anyone in a timely manner.
  14. AGENT2026-06-01 15:58:48路 chat/helpdesk
    I understand your concern and rest assured that I have noted this as urgent. Kindly wait for their email within today.
  15. CUSTOMER2026-06-01 15:59:06路 chat/gorgias_chat
    What are my next steps if I don't hear back today?
  16. AGENT2026-06-01 16:01:11路 chat/helpdesk
    You can always come back to chat. I completely understand the importance of resolving this for you as soon as possible. Please rest assured that I have already flagged this as an urgent matter with our team. Kindly keep an eye on your inbox, as they will be in touch via email with further updates and instructions as soon as possible.
  17. AGENT2026-06-01 16:01:21路 chat/helpdesk
    Is there anything else I can help you with today?
  18. CUSTOMER2026-06-01 16:01:29路 chat/gorgias_chat
    No, that is all. Thank you
  19. AGENT2026-06-01 16:01:59路 chat/helpdesk
    Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
  20. AGENT2026-06-01 16:02:10路 chat/helpdeskINTERNAL
    Related ticket - https://triangl.gorgias.com/app/ticket/222358544
  21. CUSTOMER2026-06-01 16:02:10路 chat/gorgias_chat
    You as well!
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