Conversation with Customer #529440841

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Hi!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

I'm sorry to hear that you're having trouble submitting a return request. Let me check this for you.

Can I have your full name, order number, and email address, please?

Thank you!

Are you returning for a refund or exchange?

This is for Sofi Azure Sparkle, correct? May I know the reason, please?

Sorry to hear that, Shelly. Would you like to consider exchanging for a different size or style?

Alright.

I'll endorse this to our Returns Team. Kindly wait for an email within 24-48 hours.

Would there be anything else I can assist you with? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Shelly! :) xx

#2356423NA Hi Returns, for your assistance, please. Thank you. xx Shelly Katz Shelly.katz@yahoo.com / returning for refund / "Refund It’s too large. I’ve tried submitting my return request three times and it is not processing"

Dear Shelly, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - AZURE SPARKLE Halter Bikini Top XXS / Bottom XXS Standard Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2356423NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

2356423NA / 2356423NARF APPROVED 6/25/2026