CUSTOMER2026-06-03 17:04:44· chat/gorgias_chat
Need return label
AI_AGENT2026-06-03 17:04:55· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can leave your email address here, and the team will get back to you quickly. The waiting time for a response in chat is about 1 minute.
AGENT2026-06-03 17:05:21· chat/helpdesk
Hi there, Maher! I’m Kelly, and I'll be assisting you today. :)
AGENT2026-06-03 17:05:37· chat/helpdesk
I'm afraid we don't provide return label as you will shoulder the shipping fee in sending the item back to us.
CUSTOMER2026-06-03 17:05:44· chat/gorgias_chat
Hi Kelly I have been struggling to get a response from the return team via email
AGENT2026-06-03 17:05:55· chat/helpdesk
Basically, you'll have to pay for shipping back the bikini to us and we pay for the shipping of the new/exchange back to you.
CUSTOMER2026-06-03 17:06:21· chat/gorgias_chat
They said what I hoped to exchange would not be available and have not responded when I asked for a return instead. How do I proceed?
AGENT2026-06-03 17:06:25· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
Do you mind sending me the order number?
CUSTOMER2026-06-03 17:06:47· chat/gorgias_chat
Standby
CUSTOMER2026-06-03 17:07:18· chat/gorgias_chat
Order # 2340982NA
AGENT2026-06-03 17:07:19· chat/helpdesk
Noted on refund request, will relay this new request to the Returns Team so you can get further assistance.
CUSTOMER2026-06-03 17:07:33· chat/gorgias_chat
AD4AA22927838
CUSTOMER2026-06-03 17:07:41· chat/gorgias_chat
Are you saying that I can’t return at all?
CUSTOMER2026-06-03 17:09:55· chat/gorgias_chat
I need to return 3 items and will pay for shipping back: Dara Cookie Bikini Bottom
Dara Cookie Bikini Top
Dara Cookie shorts
AGENT2026-06-03 17:09:59· chat/helpdesk
One moment, please still checking your ticket.
CUSTOMER2026-06-03 17:10:04· chat/gorgias_chat
Thank you
AGENT2026-06-03 17:12:26· chat/helpdesk
I appreciate the patience, Maher.
I can see that you request for a refund instead.
I submitted a follow up request to the Returns Team for refund request.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
AGENT2026-06-03 17:13:02· chat/helpdeskINTERNAL
Hello, refund request. Thanks
- AD4AA22927838
- https://triangl.gorgias.com/app/ticket/224068519 : related ticket
CUSTOMER2026-06-03 17:14:33· chat/gorgias_chat
Thank you I appreciate it. I sent a follow up yesterday and I still have not heard back. I just don’t want to run up against the 14-day window to return. Thanks!
AGENT2026-06-03 17:15:14· chat/helpdesk
I understand. Please note that the delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
AGENT2026-06-03 17:15:38· chat/helpdesk
Thank you so much also for understanding.
Do you have any other concerns that I can help you with?
CUSTOMER2026-06-03 17:16:02· chat/gorgias_chat
Thank you!
AGENT2026-06-03 17:16:18· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-06-03 21:44:59· chat/helpdeskINTERNAL
handled in https://triangl.gorgias.com/app/ticket/224068519