30,691 tickets1-100

Conversation with Maher

Maher 路 kitmaher9@gmail.com 路 Gorgias #224370190

closed
Opened
3 Jun 2026, 17:04
Closed
3 Jun 2026, 21:45
Assignee
Nikka - Returns Team
retreturnsreturns_follow-upreturns_set asidetrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-03 17:04:44路 chat/gorgias_chat
    Need return label
  2. AI_AGENT2026-06-03 17:04:55路 chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here, and the team will get back to you quickly. The waiting time for a response in chat is about 1 minute.
  3. AGENT2026-06-03 17:05:21路 chat/helpdesk
    Hi there, Maher! I鈥檓 Kelly, and I'll be assisting you today. :)
  4. AGENT2026-06-03 17:05:37路 chat/helpdesk
    I'm afraid we don't provide return label as you will shoulder the shipping fee in sending the item back to us.
  5. CUSTOMER2026-06-03 17:05:44路 chat/gorgias_chat
    Hi Kelly I have been struggling to get a response from the return team via email
  6. AGENT2026-06-03 17:05:55路 chat/helpdesk
    Basically, you'll have to pay for shipping back the bikini to us and we pay for the shipping of the new/exchange back to you.
  7. CUSTOMER2026-06-03 17:06:21路 chat/gorgias_chat
    They said what I hoped to exchange would not be available and have not responded when I asked for a return instead. How do I proceed?
  8. AGENT2026-06-03 17:06:25路 chat/helpdesk
    Sorry to know that you haven't got an update. Let me check this for you. Do you mind sending me the order number?
  9. CUSTOMER2026-06-03 17:06:47路 chat/gorgias_chat
    Standby
  10. CUSTOMER2026-06-03 17:07:18路 chat/gorgias_chat
    Order # 2340982NA
  11. AGENT2026-06-03 17:07:19路 chat/helpdesk
    Noted on refund request, will relay this new request to the Returns Team so you can get further assistance.
  12. CUSTOMER2026-06-03 17:07:33路 chat/gorgias_chat
    AD4AA22927838
  13. CUSTOMER2026-06-03 17:07:41路 chat/gorgias_chat
    Are you saying that I can鈥檛 return at all?
  14. CUSTOMER2026-06-03 17:09:55路 chat/gorgias_chat
    I need to return 3 items and will pay for shipping back: Dara Cookie Bikini Bottom Dara Cookie Bikini Top Dara Cookie shorts
  15. AGENT2026-06-03 17:09:59路 chat/helpdesk
    One moment, please still checking your ticket.
  16. CUSTOMER2026-06-03 17:10:04路 chat/gorgias_chat
    Thank you
  17. AGENT2026-06-03 17:12:26路 chat/helpdesk
    I appreciate the patience, Maher. I can see that you request for a refund instead. I submitted a follow up request to the Returns Team for refund request. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  18. AGENT2026-06-03 17:13:02路 chat/helpdeskINTERNAL
    Hello, refund request. Thanks - AD4AA22927838 - https://triangl.gorgias.com/app/ticket/224068519 : related ticket
  19. CUSTOMER2026-06-03 17:14:33路 chat/gorgias_chat
    Thank you I appreciate it. I sent a follow up yesterday and I still have not heard back. I just don鈥檛 want to run up against the 14-day window to return. Thanks!
  20. AGENT2026-06-03 17:15:14路 chat/helpdesk
    I understand. Please note that the delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
  21. AGENT2026-06-03 17:15:38路 chat/helpdesk
    Thank you so much also for understanding. Do you have any other concerns that I can help you with?
  22. CUSTOMER2026-06-03 17:16:02路 chat/gorgias_chat
    Thank you!
  23. AGENT2026-06-03 17:16:18路 chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  24. AGENT2026-06-03 21:44:59路 chat/helpdeskINTERNAL
    handled in https://triangl.gorgias.com/app/ticket/224068519
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