Conversation with annabelle kieswetter

Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you prefer, and the team will get back to you. The typical wait time for a response in chat is about 1 minute. Is there anything else I can help you with?

Hi there! I’m Kelly, and I'll be helping you today. :)

So sorry to hear this, Annabelle. Glad to help. Let me forward your concern to the Returns Team. What's the order number?

Is this for DARA COOKIE style? Can I get the sizes your wish to return for our reference?

Thank you. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 72 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

You're most welcome. Anything else that I can hep you with?

Hello, for refund. Thanks - Dara Cookie - 2363261NA

It seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.

Hi Annabelle, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: DARA - COOKIE Triangle Bikini Top / L : Bottom / M / Tie-Side / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: RA1254302948086 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF #2363261NA / 1254302948086

Hi Annabelle, We're emailing about your Refund Request for Order #2363261NA that was approved on June 28, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Joanna

CLARIFICATION #2363261NA 1254302948086 SD > 14 days 7/20/2026 #2363261NA 1,254,302,948,086 ANNABELLE KIESWETTER DARCOOTOPL 1 UPS1ZAG57420328190217 348918 7/21/2026 7/20/2026 #2363261NA 1,254,302,948,086 ANNABELLE KIESWETTER SIDCOOCBOTM 1 UPS1ZAG57420328190217 348919 7/21/2026

RT https://triangl.gorgias.com/app/ticket/232688242