CUSTOMER2026-06-11 01:41:30· chat/gorgias_chat
How to cancel an exchange
AI_AGENT2026-06-11 01:41:54· chat/api
Hi, welcome to TRIANGL!
I understand you want to cancel an exchange. Unfortunately, there isn't explicit guidance available on how to cancel an exchange once it has been requested or processed. A live agent will be with you shortly to assist further with this.
Please hold on for a moment.
AGENT2026-06-11 01:42:27· chat/helpdesk
Hi!
AGENT2026-06-11 01:42:31· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
CUSTOMER2026-06-11 01:42:59· chat/gorgias_chat
Hi! I submitted a form to exchange my bottoms but I would like to change it to a return
AGENT2026-06-11 01:43:33· chat/helpdesk
May I know the reason why you'd like to change your request?
CUSTOMER2026-06-11 01:44:15· chat/gorgias_chat
The exchange will not get here in time
AGENT2026-06-11 01:44:34· chat/helpdesk
Oh, I see. Sorry to hear that.
AGENT2026-06-11 01:44:44· chat/helpdesk
Can I have your order number and request ID number, please?
CUSTOMER2026-06-11 01:45:15· chat/gorgias_chat
Order number 2355107
CUSTOMER2026-06-11 01:45:46· chat/gorgias_chat
Request number 3C96AA2937266
AGENT2026-06-11 01:45:53· chat/helpdesk
Thank you!
AGENT2026-06-11 01:46:32· chat/helpdesk
Upon checking, you ordered 2 sets. Would you like to return both for refunds?
AGENT2026-06-11 01:48:47· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-06-11 01:50:30· chat/helpdesk
I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx
AGENT2026-06-11 01:57:21· chat/helpdeskINTERNAL
Hi Returns, for your assistance, please. Thank you. xx
#2355107NA / #3C96AA2937266 / "I submitted a form to exchange my bottoms but I would like to change it to a return. The exchange will not get here in time"
CUSTOMER2026-06-11 02:00:57· chat/gorgias_chat
Okay I want to return one set and keep the other
CUSTOMER2026-06-11 02:01:11· chat/gorgias_chat
I want to keep the pink set
CUSTOMER2026-06-11 02:03:20· chat/gorgias_chat
hello are you still there?
CUSTOMER2026-06-11 02:07:11· chat/gorgias_chat
Hi! I would like to cancel my exchange request and change it to a return
CUSTOMER2026-06-12 22:40:39· chat/gorgias_chat
Hello! I sent a request to exchange my bottoms but I would like to change that to a return!
AGENT2026-06-14 04:09:22· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/225622486