30,691 tickets1-100

Conversation with kinley Filakosky

kinley Filakosky 路 kinleykosky@gmail.com 路 Gorgias #225614096

closed
Opened
11 Jun 2026, 01:41
Closed
14 Jun 2026, 04:10
Assignee
Elaine - Returns Team
retreturnstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-11 01:41:30路 chat/gorgias_chat
    How to cancel an exchange
  2. AI_AGENT2026-06-11 01:41:54路 chat/api
    Hi, welcome to TRIANGL! I understand you want to cancel an exchange. Unfortunately, there isn't explicit guidance available on how to cancel an exchange once it has been requested or processed. A live agent will be with you shortly to assist further with this. Please hold on for a moment.
  3. AGENT2026-06-11 01:42:27路 chat/helpdesk
    Hi!
  4. AGENT2026-06-11 01:42:31路 chat/helpdesk
    You鈥檝e reached our live chat. I'm Mavi, and I'd be happy to assist you today!
  5. CUSTOMER2026-06-11 01:42:59路 chat/gorgias_chat
    Hi! I submitted a form to exchange my bottoms but I would like to change it to a return
  6. AGENT2026-06-11 01:43:33路 chat/helpdesk
    May I know the reason why you'd like to change your request?
  7. CUSTOMER2026-06-11 01:44:15路 chat/gorgias_chat
    The exchange will not get here in time
  8. AGENT2026-06-11 01:44:34路 chat/helpdesk
    Oh, I see. Sorry to hear that.
  9. AGENT2026-06-11 01:44:44路 chat/helpdesk
    Can I have your order number and request ID number, please?
  10. CUSTOMER2026-06-11 01:45:15路 chat/gorgias_chat
    Order number 2355107
  11. CUSTOMER2026-06-11 01:45:46路 chat/gorgias_chat
    Request number 3C96AA2937266
  12. AGENT2026-06-11 01:45:53路 chat/helpdesk
    Thank you!
  13. AGENT2026-06-11 01:46:32路 chat/helpdesk
    Upon checking, you ordered 2 sets. Would you like to return both for refunds?
  14. AGENT2026-06-11 01:48:47路 chat/helpdesk
    I just want to check if you鈥檙e still there?
  15. AGENT2026-06-11 01:50:30路 chat/helpdesk
    I鈥檓 sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx
  16. AGENT2026-06-11 01:57:21路 chat/helpdeskINTERNAL
    Hi Returns, for your assistance, please. Thank you. xx #2355107NA / #3C96AA2937266 / "I submitted a form to exchange my bottoms but I would like to change it to a return. The exchange will not get here in time"
  17. CUSTOMER2026-06-11 02:00:57路 chat/gorgias_chat
    Okay I want to return one set and keep the other
  18. CUSTOMER2026-06-11 02:01:11路 chat/gorgias_chat
    I want to keep the pink set
  19. CUSTOMER2026-06-11 02:03:20路 chat/gorgias_chat
    hello are you still there?
  20. CUSTOMER2026-06-11 02:07:11路 chat/gorgias_chat
    Hi! I would like to cancel my exchange request and change it to a return
  21. CUSTOMER2026-06-12 22:40:39路 chat/gorgias_chat
    Hello! I sent a request to exchange my bottoms but I would like to change that to a return!
  22. AGENT2026-06-14 04:09:22路 chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/225622486
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