London taix · londontaix@gmail.com · Gorgias #225411307
closed
Opened
9 Jun 2026, 18:32
Closed
13 Jun 2026, 09:38
Assignee
Joanna - Returns Team
returnstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-06-09 18:32:51· email/email
You received a new message from your online store's contact form.
Country Code:
MX
Reason For Contacting:
orders-and-shipping
Firstname:
London
Lastname:
Taix
Email:
londontaix@gmail.com
Phone:
4357766116
Ordernumber:
2230815NA
Body:
The tie string on the side of my swimsuit bottoms broke
when I was untying it. Completely just snapped off and I thought
that was a flexible material that could be tied and untied. When
I look at it it looks like the elastic snapped, but I was simply
untying it, not pulling on it too hard or anything.
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AGENT2026-06-13 09:38:32· email/helpdesk
Hi London,
Thank you for reaching out and for letting us know about your experience with the tie string on your swimsuit bottoms.
We're sorry to hear that the side tie snapped while you were untying it. We understand from your description that the break occurred during normal use and that you were not applying excessive force when untying the string. We appreciate you taking the time to share these details with us. Your feedback has been noted.
Should you need further assistance, don't hesitate to send us an email. We are always here to help!
Kindest,
Joanna