You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Haley
Lastname:
Matchack
Email:
haleymatchack13@gmail.com
Phone:
4233140228
Ordernumber:
2357993NA
Body:
I haven't received my order yet and I usually receive it
in 2 days. The tracking has not updated and it doesn't even say
my package has shipped, so I just wanted to see what was going on
with the suit! Thank you!
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AGENT2026-06-15 14:34:23· email/helpdesk
Dear Haley,
Thank you so much for reaching out. I completely understand how concerning it can be waiting for your order, especially when you have not received your tracking information.
I’m happy to let you know that your order has already been shipped. It looks like there was a small system glitch that prevented the tracking email from being sent, and I’m so sorry about that.
Please find your tracking details below:
Order Number: #2357993NA
Tracking Number: 529136035090
Courier: FedEx Express
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=529136035090
Per the above link, your parcel is out for delivery.
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Anna x
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