Alexander Dzekhtser · alexander.dzekhtser@gmail.com · Gorgias #227359443
closed
Opened
22 Jun 2026, 21:13
Closed
23 Jun 2026, 00:20
Assignee
Katrina - Orders
Order
2359785
or_missing itemorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-06-22 21:13:14· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Alexander
Lastname:
Dzekhtser
Email:
alexander.dzekhtser@gmail.com
Phone:
8478304705
Ordernumber:
2359785NA
Body:
Only the top came in and it did not fit. Bottoms were not
delivered, even though it was paid for.
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AGENT2026-06-23 00:20:07· email/helpdesk
Dear Alexander,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
Our records show a full set was processed and shipped to you. We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.