Dear Customer,
Thank you for your recent order.
We've been informed by FedEx that they attempted to complete the delivery to no avail. You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use the tracking number we sent in your Shipping Confirmation email as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
CUSTOMER2026-06-02 10:02:27· email/email
Hello
It appears the exchange has been sent to the wrong address. I no longer live in Pyrmont and currently live in Suffolk Park.
I'm quite confused as to why the exchange was processed to a different address, as I expected it to be sent to the same address where I originally received my swimsuit before the exchange request.
Please update the delivery details and send the item to the correct address below:
Lucie Leparquier
4 Pecan Court
Suffolk Park NSW 2481
As mentioned several times in my previous emails, I left for France two days ago, which is why I had requested for the exchange to be processed as quickly as possible... My partner will also be leaving in a week, so it is very important that the item arrives as soon as possible.
Could you please confirm that the address has been updated and advise on the next steps as soon as possible?
CUSTOMER2026-06-02 10:09:25· email/email
Hi again,
If you think it's not possible to have the top delivered at my address in Suffolk Park in time for Tuesday 9th June, could you please send it to my address in France instead:
Lucie Leparquier
c/o Aminta & Oliver Larangot
33 rue Benjamin Franklin
75016 Paris
France
Please let me know.
Replies are sent through Open Doors, so they stay on the customer record.