CUSTOMER2026-06-09 14:32:16Ā· email/email
Hello,
I received order 2353592NA in the mail yesterday. This order was an exchange in size for a previous order. Unfortunately this also did not fit and we will need to return the swimsuit. I attempted to process the return online but the website will not let me, I am receiving the below error message. Please advise, at this point I would like to receive a new RA and return the swimsuit for a refund.
Thank you
CUSTOMER2026-06-10 16:55:40Ā· email/email
Following up from my last email I still have received no response.
AGENT2026-06-13 03:07:38Ā· email/helpdesk
Hi Frank,
Thank you for confirming your return request ā weāre sorry to hear your order didnāt meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
POPPY - TUTTI FRUTTI Top L and Bottom M / Standard / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2341311NARF
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joanna
AGENT2026-06-13 03:09:41Ā· email/helpdeskINTERNAL
REFUND #2353592NA 2341311NARF
CUSTOMER2026-06-13 14:35:41Ā· email/email
Sent from my iPhone
AGENT2026-06-16 11:13:36Ā· email/helpdesk
Hi Frank,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Pearl
AGENT2026-06-16 11:13:57Ā· email/helpdeskINTERNAL
#2353592NA / 2341311NARF
TN: 873035257030
SD: 6/13/2026
ADD: 6/15/2026
AGENT2026-06-23 08:16:37Ā· email/helpdeskINTERNAL
6/15/2026 #2353592NA 2341311NARF TIFFANY LOGIUDICE POPTUTTOPL 1 FEDEX873035257030 339272 6/19/2026
6/15/2026 #2353592NA 2341311NARF TIFFANY LOGIUDICE STATUTBBOTM 1 FEDEX873035257030 339273 6/19/2026