Re: Bottoms Exchange

Dear Vivia, Thank you for reaching out to us and we sincerely apologize for the delay in getting back to you. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Style Name + Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Ja

2357145NA / Clarify ex items

Dear Vivia, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand that finding the right fit and coverage is important, especially following your recent mommy makeover. We hope your recovery has been going well, and we're sorry to hear that the current bottoms aren't providing the coverage you're looking for. We are eager to assist but unfortunately, the MINIMAL CHEEKY PINK CANDY VELVET M you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2357145NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

2357145NA / AOOS / MINPIN3ABOTM 24

Hi Vivia, Thank you for your message. We're happy to assist you. Please note that we do not have a telephone support line. You can contact us via email or live chat, both of which are available 24/7. Upon checking our latest inventory, the MINIMAL CHEEKY - PINK CANDY VELVET in Size M is currently available, but it is running low in stock. Please also note that bottoms can only be exchanged for another bottom in the same family/style. For your reference: We still recommend placing a new order directly through our website using the free shipping code: EXCHANGE-TRIANGL-26. Once you've placed your new order, kindly reply to this email with your new order number, and we'll be happy to provide the return instructions for Order #2357145NA. We look forward to hearing from you soon. Kindest, Denise xx

2357145NA > aoos MINPIN3ABOTM 24

Hi Vivia, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PINK CANDY VELVET Triangle Bikini Top XL / Bottom M Tie-side Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2357145NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

2357145NA / 2357145NARF APPROVED 7/7/2026