CUSTOMER2026-06-18 19:33:31· chat/gorgias_chat
Hi, I want to return my order number 2348937NA. I need you to send me a return label please.
AI_AGENT2026-06-18 19:33:51· chat/api
Hi, welcome to TRIANGL!
TRIANGL does not provide prepaid return labels. You will need to arrange and pay for the return shipping yourself. To start the return process, please submit a return request through our Returns Portal at [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your request is approved, you'll receive a Return Authorization (RA) number and detailed return instructions including the return address. Make sure to use tracked shipping for your return.
Is there anything else I can help you with?
AI_AGENT2026-06-18 19:33:52· chat/gorgias_chat
Was that helpful?
AI_AGENT2026-06-18 19:33:52· chat/gorgias_chat
Was that helpful?
CUSTOMER2026-06-18 19:36:12· chat/gorgias_chat
Hi, I don't know where to return it, how do I do it? If I just make an exchange, will you send a courier to me? It's really complicated.
AI_AGENT2026-06-18 19:36:23· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here if you'd like.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-18 19:37:47· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-06-18 19:38:03· chat/gorgias_chat
Hi thank you
CUSTOMER2026-06-18 19:38:33· chat/gorgias_chat
I have an order that I want to return and it's really, really complicated with shipping. I don't know where to send it and how to do it.
AGENT2026-06-18 19:38:55· chat/helpdesk
Sorry to know that the bikini didn't fit exactly the way you wanted it to.
I'm afraid we don't provide return label as you will shoulder the shipping fee in sending the item back to us.
If you have submitted an exchange already, kindly wait for the Returns Team assistance via email. They will assist you and provide further instructions on your request.
AGENT2026-06-18 19:42:11· chat/helpdesk
Dropping in to check if you are still connected?
AGENT2026-06-18 19:44:02· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
CUSTOMER2026-06-18 19:48:19· chat/gorgias_chat
If I exchange the swimsuits instead of returning them, will you make a label and send me a courier?
AGENT2026-06-18 19:49:15· chat/helpdesk
Welcome back. Happy to hear from you. Again, this is Kelly.
AGENT2026-06-18 19:49:37· chat/helpdesk
For returns/exchanges, you would need to pay the shipping fee for sending a bikini back to us - the fee will depend on the chosen courier, AND we will send a new size/style for free, if you wish for an exchange.
CUSTOMER2026-06-18 19:50:38· chat/gorgias_chat
They said the returns are free of charge, they are on them.
AGENT2026-06-18 19:53:38· chat/helpdesk
I'm so sorry for the confusion but you will shoulder the fee in shipping it back to us for both exchanges and refund.
AGENT2026-06-18 19:58:02· chat/helpdesk
That is correct!
If you wish for an exchange, we cover the cost of sending your exchange to you.
CUSTOMER2026-06-18 19:59:00· chat/gorgias_chat
To which address should the items be returned?
AGENT2026-06-18 19:59:10· chat/helpdesk
Basically, you'll have to pay for shipping back the bikini to us And we pay for the shipping of the new/exchange back to you.
AGENT2026-06-18 19:59:37· chat/helpdesk
The complete return address will be provided to you by the Returns team via email.
CUSTOMER2026-06-18 20:01:10· chat/gorgias_chat
Ok I wait they sent me
CUSTOMER2026-06-18 20:01:21· chat/gorgias_chat
Toharsan9@gmail.com
AGENT2026-06-18 20:01:54· chat/helpdesk
Have you submitted an exchange?
Can I get the order number, please.
AGENT2026-06-18 20:03:47· chat/helpdesk
Checking up on how things are going.
AGENT2026-06-18 20:05:11· chat/helpdesk
Dropping in to check if you are still connected?
AGENT2026-06-18 20:08:22· chat/helpdesk
I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
CUSTOMER2026-06-18 22:46:18· email/email
I need address your
בתאריך יום ה׳, 18 ביוני 2026 ב-23:39 מאת Customer Care :
AGENT2026-06-18 22:48:59· email/helpdeskINTERNAL
Please refer to tx : https://triangl.gorgias.com/app/ticket/226466751