30,691 tickets1-100

Re: Conversation with Tohar Sandrusi

Tohar Sandrusi 路 toharsan9@gmail.com 路 Gorgias #226812961

closed
Opened
18 Jun 2026, 19:33
Closed
18 Jun 2026, 22:49
Assignee
Unassigned
Order
2348937
customer careretreturns_tier 2trianglai_answeredai_closeai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-18 19:33:31路 chat/gorgias_chat
    Hi, I want to return my order number 2348937NA. I need you to send me a return label please.
  2. AI_AGENT2026-06-18 19:33:51路 chat/api
    Hi, welcome to TRIANGL! TRIANGL does not provide prepaid return labels. You will need to arrange and pay for the return shipping yourself. To start the return process, please submit a return request through our Returns Portal at [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your request is approved, you'll receive a Return Authorization (RA) number and detailed return instructions including the return address. Make sure to use tracked shipping for your return. Is there anything else I can help you with?
  3. AI_AGENT2026-06-18 19:33:52路 chat/gorgias_chat
    Was that helpful?
  4. AI_AGENT2026-06-18 19:33:52路 chat/gorgias_chat
    Was that helpful?
  5. CUSTOMER2026-06-18 19:36:12路 chat/gorgias_chat
    Hi, I don't know where to return it, how do I do it? If I just make an exchange, will you send a courier to me? It's really complicated.
  6. AI_AGENT2026-06-18 19:36:23路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here if you'd like. The waiting time for a response in chat is about 1 minute.
  7. AGENT2026-06-18 19:37:47路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  8. CUSTOMER2026-06-18 19:38:03路 chat/gorgias_chat
    Hi thank you
  9. CUSTOMER2026-06-18 19:38:33路 chat/gorgias_chat
    I have an order that I want to return and it's really, really complicated with shipping. I don't know where to send it and how to do it.
  10. AGENT2026-06-18 19:38:55路 chat/helpdesk
    Sorry to know that the bikini didn't fit exactly the way you wanted it to. I'm afraid we don't provide return label as you will shoulder the shipping fee in sending the item back to us. If you have submitted an exchange already, kindly wait for the Returns Team assistance via email. They will assist you and provide further instructions on your request.
  11. AGENT2026-06-18 19:42:11路 chat/helpdesk
    Dropping in to check if you are still connected?
  12. AGENT2026-06-18 19:44:02路 chat/helpdesk
    It seems that you are all set. I鈥檒l be closing out the chat momentarily. Please reach out should you need any further assistance. xx
  13. CUSTOMER2026-06-18 19:48:19路 chat/gorgias_chat
    If I exchange the swimsuits instead of returning them, will you make a label and send me a courier?
  14. AGENT2026-06-18 19:49:15路 chat/helpdesk
    Welcome back. Happy to hear from you. Again, this is Kelly.
  15. AGENT2026-06-18 19:49:37路 chat/helpdesk
    For returns/exchanges, you would need to pay the shipping fee for sending a bikini back to us - the fee will depend on the chosen courier, AND we will send a new size/style for free, if you wish for an exchange.
  16. CUSTOMER2026-06-18 19:50:38路 chat/gorgias_chat
    They said the returns are free of charge, they are on them.
  17. AGENT2026-06-18 19:53:38路 chat/helpdesk
    I'm so sorry for the confusion but you will shoulder the fee in shipping it back to us for both exchanges and refund.
  18. AGENT2026-06-18 19:58:02路 chat/helpdesk
    That is correct! If you wish for an exchange, we cover the cost of sending your exchange to you.
  19. CUSTOMER2026-06-18 19:59:00路 chat/gorgias_chat
    To which address should the items be returned?
  20. AGENT2026-06-18 19:59:10路 chat/helpdesk
    Basically, you'll have to pay for shipping back the bikini to us And we pay for the shipping of the new/exchange back to you.
  21. AGENT2026-06-18 19:59:37路 chat/helpdesk
    The complete return address will be provided to you by the Returns team via email.
  22. CUSTOMER2026-06-18 20:01:10路 chat/gorgias_chat
    Ok I wait they sent me
  23. CUSTOMER2026-06-18 20:01:21路 chat/gorgias_chat
    Toharsan9@gmail.com
  24. AGENT2026-06-18 20:01:54路 chat/helpdesk
    Have you submitted an exchange? Can I get the order number, please.
  25. AGENT2026-06-18 20:03:47路 chat/helpdesk
    Checking up on how things are going.
  26. AGENT2026-06-18 20:05:11路 chat/helpdesk
    Dropping in to check if you are still connected?
  27. AGENT2026-06-18 20:08:22路 chat/helpdesk
    I鈥檝e noticed you鈥檙e away for quite some time, I鈥檓 closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
  28. CUSTOMER2026-06-18 22:46:18路 email/email
    I need address your 讘转讗专讬讱 讬讜诐 讛壮, 18 讘讬讜谞讬 2026 讘-23:39 诪讗转 Customer Care :
  29. AGENT2026-06-18 22:48:59路 email/helpdeskINTERNAL
    Please refer to tx : https://triangl.gorgias.com/app/ticket/226466751
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