Re: Conversation with Customer #530226630

Hi, welcome to TRIANGL! Please verify your order using the verification button so you can access your order details. For returns, the standard window is 14 days from receiving the order. Since it's been over 2 weeks, returns must be started within 14 days for approval via our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns) Items must be returned in original condition with hygiene seals and returns tag attached. Note that full sets (top and bottom) must be returned for refunds. If your return request is outside the 14-day window, exceptions may be considered case-by-case by our Returns Team. If needed, I can connect you to them for further review. Could you please verify your order to proceed?

Hi, welcome to TRIANGL! Could you please verify your order by using the verification button? This will help us confirm the delivery date so we can check if your bikini top is eligible for exchange according to our policy. Once confirmed, exchanges for a different size within the same style can be made by returning just the piece to be exchanged. You can start the process here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you'd like, and the team will get back to you soon. The waiting time for a response in chat is around 1 minute.

Hi! You're now connected with a live agent.

I'm Michelle, and I'll be helping you from here.

While we can't guarantee that it'll be approved, I'll have our Returns Team review your request and reach out to you for further help. Could you kindly share the order number?

Thanks! And for ready reference, what top size does she need?

Got it. I'll submit your request to our Returns Team. Is chelsea.tullia@gmail.com the best email to reach you?

Alrighty. Submitting now your exchange request.

Our Returns Team will be in touch via email within the next 24 to 48 hours, to further assist you on this.

Always a pleasure!

In the meantime, is there anything else I can be of help?

You're welcome! Feel free to chat with us here anytime you need help. Have a beautiful Tuesday xx

2347483NA: top size exchange DOD: 1 June 2026 Exchanging for: MIMA BOSSA L Top "Hi there! I bought a bikini for my mate for her birthday. I was dumb and thought I'd have the usual 30 days to exchange but its just been her birthday and shes tried on and the top is too small. I'd love to size up for her. Is this possible please, I understand this is outside your 14 days and I shouldve read it earlier"

Hi, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on June 01, 2026, and your request was sent on June 23, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Gelou

Pending Approval: OTE EX 2347483NA

Dear Chelsea, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your Order #2347483NA and wanted to kindly remind you that we’re awaiting your response to proceed further. For your reference: Gelou - Returns Team 06/26/2026 Hi, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on June 01, 2026, and your request was sent on June 23, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Gelou **end of email** Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Denise xx

OTE EX 2347483NA dod June 1, 2026 MIMBOS2TOPL 0

Dear Chelsea, Thank you for getting back to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We would love to help, but unfortunately, the MIMA BOSSA Top/ L is out of stock. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2347483NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / OTE EX 2347483NA / OOS