CUSTOMER2026-06-10 18:01:12· email/email
Good afternoon,
I hope all is well. I wanted to reach out because I am having trouble
adding certain bikinis to my cart and was wondering if there is an issue
with the website or if I am doing something incorrectly.
When I try to add the Cherry Zebra Splash Triangle Bikini Set to my cart on
my phone, it adds successfully. However, when I try to add the same bikini
on my laptop, it will not add to my cart.
On the other hand, the Paddle Pop Ombré Scoop Bikini Set will add to my
cart on my laptop, but it will not add to my cart on my phone.
Because of this, I am unable to have both bikinis in the same cart and
place a single order. I would like to purchase these two bikinis, along
with another bikini, in one order rather than having to place multiple
orders.
Could you please let me know if there is an issue with the website or if
there is another way for me to add all three bikinis to the same order?
Thank you for your time and assistance. I look forward to hearing from you.
AGENT2026-06-10 19:45:53· email/helpdesk
Dear Hannah,
Thank you for choosing Trian! We're sorry to hear you're having problems placing your order. Let's get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices.
To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below:
(1) Go to http://www.triangl.com/ and choose your region.
(2) Choose the item(s) you would like to purchase and ADD TO CART.
(3) Select CHECKOUT then continue to the next step.
(4) Enter your email, billing/shipping address and select Continue to proceed to the next step.
NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created.
(5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors.
(6) Click 'Ship To Me Now'
(7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal.
(8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure.
We hope the steps above work. If not, please do not hesitate to reply to this email so we can assist you further.
Kindest,
Jesselle
CUSTOMER2026-06-10 20:50:37· email/email
Dear Jesselle,
Thank you for the instructions. I am currently using my computer as
requested, but I am still experiencing issues.
When I click the "ADD TO CART" button, it does not respond and the items
are not being added to my cart. I have followed the steps provided, but the
button remains non-functional.
Could you please let me know how I should proceed to get these items added
to a single order?
CUSTOMER2026-06-10 23:03:42· email/email
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CUSTOMER2026-06-11 01:25:31· email/email
The suits that are unable to add to my cart were once in my cart and then
taken out because it got out of stock so I then changed the bottom type or
size to the one that is in stock and I think that's why it won't let me add
those two bathing suits.
AGENT2026-06-11 03:43:49· email/helpdesk
Dear Hannah,
Thank you for explaining what happened, and I'm sorry for the frustration this has caused.
It sounds like the items were originally in your cart and then became unavailable when the stock changed. In some cases, if an item or specific size goes out of stock while it's in the cart, the cart may not update properly even after selecting a different size or bottom style.
Could you please try refreshing the page, clearing your browser cache, or removing the affected items from your cart and then adding them again directly from the product page? This often resolves the issue.
We apologize for the inconvenience and appreciate your patience. We look forward to helping you get this sorted as quickly as possible.
Kindest,
Bernadette x
CUSTOMER2026-06-11 04:27:59· email/email
I've tried all of those things I'm not sure why it does that for the
specific device but tomorrow I may just have to order them off of my moms
phone, thank you guys for trying to help me out!! Have a blessed day!
AGENT2026-06-11 05:30:56· email/helpdesk
Dear Hannah,
Thank you so much for your patience and for trying all of those troubleshooting steps.
We're sorry we weren't able to get it working on your laptop. Before trying to place the order on your mom's phone, we recommend checking that your internet connection is stable and closing any additional tabs of our website that may be open, as this can sometimes cause unexpected cart issues.
We hope everything goes through smoothly this time!
If you run into any issues or need assistance with anything else, please don't hesitate to reach out back to us.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
May you have a wonderful day! :)
Kindest,
Katrina x