11,964 tickets1-100

Re: I want to return to refund instead of exchange , Hi, #2346239NA, Ok thank you ...

Brittany Linane · brittany.m.linane2015@gmail.com · Gorgias #224368683

closed
Opened
3 Jun 2026, 17:00
Closed
3 Jun 2026, 21:25
Assignee
Nikka - Returns Team
Order
2346239
retreturnsreturns_follow-uptrianglai_answeredai_handoverai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-03 17:00:14· chat/gorgias_chat
    I want to return to refund instead of exchange
  2. AI_AGENT2026-06-03 17:00:35· chat/api
    Hi, welcome to TRIANGL! I can help with changing your return request from an exchange to a refund. To proceed, please verify your identity using our verification process.
  3. AI_AGENT2026-06-03 17:02:07· chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-06-03 17:03:04· chat/gorgias_chat
    We’re handing you over to our support team now. They’ll be with you shortly.
  5. AI_AGENT2026-06-03 17:03:18· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  6. AGENT2026-06-03 17:04:11· chat/helpdesk
    Hi there! I’m Kelly, and I'll be assisting you today. :)
  7. AGENT2026-06-03 17:05:07· chat/helpdesk
    Noted on your new request. Allow me to forward your new request to the Returns team. Can I get the order number, please.
  8. CUSTOMER2026-06-03 17:05:50· chat/gorgias_chat
    Hi
  9. CUSTOMER2026-06-03 17:06:57· chat/gorgias_chat
    #2346239NA
  10. AGENT2026-06-03 17:07:33· chat/helpdesk
    Thanks. One moment.
  11. AGENT2026-06-03 17:09:30· chat/helpdesk
    I appreciate the patience. I submitted a follow up request to the Returns Team for refund request. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  12. AGENT2026-06-03 17:11:37· chat/helpdeskINTERNAL
    Hello, for ff up. Thanks - needed a refund. - related ticket https://triangl.gorgias.com/app/ticket/224145990 - 2346239NA
  13. AGENT2026-06-03 17:11:46· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  14. CUSTOMER2026-06-03 17:12:57· chat/gorgias_chat
    Ok thank you
  15. AGENT2026-06-03 17:13:14· chat/helpdesk
    Thank you so much for understanding. Do you have any other concerns that I can help you with?
  16. AGENT2026-06-03 17:16:25· chat/helpdesk
    I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx
  17. AGENT2026-06-03 21:24:59· chat/helpdeskINTERNAL
    handled in https://triangl.gorgias.com/app/ticket/224145990
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