CUSTOMER2026-06-18 14:40:22· email/email
Hello,
My order #2352058NA was shipped but is missing two items.
SOFI - COOKIE Halter Bikini Top × 1 M
And
COOKIE Bikini Bottom × 1
M / Standard / Cheeky
The shipping confirmation email stated my whole order was shipped together but the packing slip states the GARA top and bottom were in the package. I was previously told that the cookie bikini bottom in M/Standard/Cheeky was delayed because it wasn't back in stock yet. Can you please confirm that I will be still be receiving my cookie top and bottom?
AGENT2026-06-18 14:46:23· email/helpdesk
Dear Katie,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Jesselle
CUSTOMER2026-06-18 18:18:24· email/email
Hi,
Here are the photos requested.
CUSTOMER2026-06-18 18:22:01· email/email
Hi,
I apologize, my last email was incomplete. Here are the photos requested.
The gara swimwear was shipped but the cookie swimwear wasn't.
AGENT2026-06-18 21:54:41· email/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/225393909
Previously requested to ship the available items ahead.
SOFI - COOKIE Halter Bikini set was OOS, but now available.
AGENT2026-06-18 21:56:44· email/helpdesk
Dear Katie,
Thank you for getting back to us.
We understand there may have been some confusion, and we'd like to provide an update.
Previously, the SOFI - COOKIE Halter Bikini Set was out of stock. At that time, you requested that we ship the available items from your order ahead while waiting for the unavailable item.
We're happy to let you know that the SOFI - COOKIE Halter Bikini Set is now back in stock and available. We will proceed with reprocessing your order so the remaining item can be shipped to you as soon as possible.
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
We await your reply!
Kindest,
Bernadette x
CUSTOMER2026-06-18 22:01:39· email/email
Hi,
Thank you for getting back to me so quickly. Yes, the shipping address is the same. To confirm, the top and bottoms of the cookie bikini will both be shipped?
AGENT2026-06-19 03:34:55· email/helpdesk
Dear Katie,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2368127NA.
SOFI - COOKIE Halter Bikini in M top / M Standard Cheeky Bottom
Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Bernadette
CUSTOMER2026-06-19 10:24:35· email/email
Thank you for your assistance! Have a great weekend.
AGENT2026-06-19 10:46:51· email/helpdesk
Hi Katie,
On behalf of Bernadette, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X