You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Maria
Lastname:
Lipsitz
Email:
marialipsitz@sbcglobal.net
Phone:
+17739365543
Ordernumber:
2352121NA
Body:
Please resend package. We called and left the signed
package slip for fedex and they never came back or left package
with the signed package slip. We love your bikinis and are huge
fans. We never had an issue before. Greatly appreciate if you can
resend the bikini. Thank you
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AGENT2026-06-24 18:17:40· email/helpdesk
Hi Maria,
Thank you for reaching out to us.
We are sorry to confirm that your parcel is being returned to our warehouse following a failed delivery attempt. The return tracking number is 467667951908.
We completely understand your disappointment, especially as you've been looking forward to your order. While our standard policy involves a refund of the item value minus a $20 USD administration fee, we would be happy to reprocess this order for you at no additional cost.
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Please note: For security reasons, FedEx normally does not leave parcels unattended, as deliveries require a signature upon receipt. This helps ensure your order arrives safely. If you won't be available at the time of delivery, you may want to consider a shipping address where someone you trust will always be there to receive the parcel on your behalf.
We truly value your continued support and look forward to getting your new pieces to you soon.
We await your reply!
Kindest,
Jesselle X
AGENT2026-06-24 18:17:56· email/helpdeskINTERNAL
RTS AWB 467667951908
Delivered
Monday, 6/22/2026 at 10:05 am
Signed for by: G.Gonzalez
CUSTOMER2026-06-24 18:25:32· email/email
Hi Jesselle,
Greatly appreciate it!! If you can ship it to the same address:
Maria Lipsitz2235 W School StChicago IL 60618
Made my day!!
Thank you!Maria
AGENT2026-06-24 18:40:13· email/helpdesk
Dear Maria,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2373622NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Jesselle
Replies are sent through Open Doors, so they stay on the customer record.