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CUSTOMER2026-06-30 15:27:02· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Chloe
Lastname:
Margules
Email:
chloemargules@gmail.com
Phone:
+19178465699
Ordernumber:
2377287NA
Body:
Hi. I see the package is going to require a signature at
delivery but I will be out of town. Can we please change the
delivery address to
15 Stephen Halsey Path
Water Mill, NY
11976
Or the FedEx location in Bridgehampton, NY. Thank you
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AGENT2026-06-30 16:12:26· email/helpdesk
Dear Chloe,
Thank you for your recent purchase.
I understand you wish to update the shipping address for Order #2377287NA to the following:
15 Stephen Halsey Path
Water Mill, NY 11976
United States
As the order has already shipped, we’re unfortunately unable to amend the address directly on our end. However, I’ll be happy to forward your information to our fulfillment provider so the courier can update the delivery details.
Kindly note that address changes are subject to FedEx approval and local processing times. In some cases, a fee may apply, which would be payable directly to FedEx. While we can’t guarantee the change will be completed, please rest assured that we’ll continue monitoring the shipment and will follow up as needed.
Please keep your phone nearby in case the courier contacts you directly to arrange delivery.
If you have any other questions about your order, feel free to reach out, and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently.
Kindest,
Trish
AGENT2026-06-30 16:12:29· email/helpdeskINTERNAL
Pls monitor FDX feedback, ff up if needed and until delivered. Thanks! x
#2377287NA | 532056607871
Re-route request to NEW address:
15 Stephen Halsey Path
Water Mill, NY 11976
United States
TN not active yet
Added to FedEx Request Sheet
CUSTOMER2026-06-30 16:19:11· email/email
Thank you so much Trish! I will be on standby.
AGENT2026-06-30 18:19:32· email/helpdesk
Dear Chloe,
You're very welcome! Thank you for your understanding.
We'll continue to monitor your shipment and do our best to assist with the address change request. If we receive any updates from FedEx, we'll be sure to let you know.
I hope everything goes smoothly and that your order reaches you soon.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
AGENT2026-06-30 18:19:34· email/helpdeskINTERNAL
Pls monitor FDX feedback, ff up if needed and until delivered. Thanks! x
#2377287NA | 532056607871
Re-route request to NEW address:
15 Stephen Halsey Path
Water Mill, NY 11976
United States
TN not active yet
Added to FedEx Request Sheet
AGENT2026-07-04 21:29:34· email/helpdeskINTERNAL
FedEx UPDATE:
7/3/2026 3:55 PM
FedEx Case# SFC39006370 - Shipment Change > Re-Route
https://prnt.sc/Jg7GrTbKdSY2
Please accept my sincere apologies you've had to contact us to change the address on this.
Thank you for sending the below to us.
I have now raised a request via C-247599015 for the address to be amended to the below.
Please continue to monitor online for any further updates in the meantime.
Sorry for any inconvenience caused once again.
AGENT2026-07-04 21:29:47· email/helpdeskINTERNAL
Pls monitor until delivered. Thanks! x
#2377287NA | 532056607871
CUSTOMER2026-07-06 14:15:58· email/email
Hi Trish,
I got a notification from FedEx that the package couldn't be delivered. Can you please confirm the address you shipped to? FedEx told me to contact Triangl. They said the address I told them was incorrect. Is it the below?
15 Stephen Halsey Path
Water Mill, NY
11976
USA
Or this?
74 south 4th street
Apt 7E
Brooklyn, NY
11249
CUSTOMER2026-07-06 14:33:39· email/email
Please change the address to the below!!!!!!!
16 West 16th street
Apartment 12SN
New York, NY 10011
AGENT2026-07-06 16:03:33· email/helpdesk
Dear Chloe,
Thank you for your message.
We understand you'd now like to update the delivery address again.
As previously requested, we've already submitted the following address change request to FedEx on your behalf:
15 Stephen Halsey Path
Water Mill, NY 11976
At this stage, we'll first follow up with FedEx to determine why the shipment is still being flagged with an address issue. We'll also ask whether it's possible to submit a new address change request to your latest preferred address:
16 West 16th Street
Apartment 12SN
New York, NY 10011
Please note that because the shipment is already in transit, any further address changes are handled entirely by FedEx and remain subject to their approval, local policies, and the current status of the shipment. While we'll certainly do our best to assist, we're unable to guarantee that another reroute can be completed.
We'll update you as soon as we hear back from FedEx.
Kindest,
Anna x
AGENT2026-07-06 16:04:32· email/helpdeskINTERNAL
If no update by July 09, please FF up with FedEx and inform CX too.
#2377287NA | 532056607871
Tagged as incorrect address
Per CX:
Please change the address to the below!!!!!!!
16 West 16th street
Apartment 12SN
New York, NY 10011
Request #SFC39179213 created. (Address correction)
Submitted another request to confirm the staus:
Request #SFC39179321 created. (Tracking)
CUSTOMER2026-07-06 16:14:26· email/email
Thanks Anna. I need to update it again because Trish on your team did not
update it correctly the first time, and the address she told Fedex does not
exist. Because now the delivery is delayed, I need to change the delivery
address to somewhere else because it requires a signature. Please try for
16 West 16th street
Apartment 12SN
New york, NY 10011
I spoke with Fedex and they said you need to change it on your end. Please
let me know what happens. Thank you!
AGENT2026-07-06 17:30:55· email/helpdesk
Dear Chloe,
Thank you for your email. Trish here again, stepping in while Anna is offline.
I understand this has been frustrating, and I appreciate your patience.
I can confirm that your original address change request was successfully submitted to FedEx under case reference C-247599015 for the following address:
15 Stephen Halsey Path
Water Mill, NY 11976
United States
Please note that reroute requests can take some time to process. We've since followed up with FedEx to check on the status of that request, and below is their latest response:
We've also submitted your latest address change request to FedEx for:
16 West 16th Street
Apartment 12SN
New york, NY 10011
At this stage, we're awaiting their response. As your shipment is already in transit, any address changes are handled solely by FedEx and remain subject to their operational procedures and approval.
We'll keep you updated as soon as we receive further information from FedEx.
In the meantime, if you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
AGENT2026-07-06 17:31:17· email/helpdeskINTERNAL
If no update by July 09, pls FF up and make sure to check in with the CX too. Thanks! x
#2377287NA | 532056607871
Tagged as an incorrect address
FedEx Case# SFC39006370
15 Stephen Halsey Path
Water Mill, NY 11976
United States
--> 1st Address change request
FedEx Case# SFC39179321
16 West 16th Street
Apartment 12SN
New york, NY 10011
--> 2nd Address change
--> Per FedEx, the TN was Invalid
--> Upon checking, the TN attached was incorrect
Request resent with the correct TN
Request #SFC39186026 created.
CUSTOMER2026-07-06 17:47:22· email/email
Thank you Trish. I don't know why they didn't change it correctly then,
because that Water Mill address you entered is correct. The delivery
address I see they attempted to deliver to was a hybrid of two separate
addresses. Hopefully they can pivot to the 16 W 16th st address now.
Thanks for your help in this. I want to wear this bikini this Thursday!!
Hopefully it will deliver on time.
Please let me know if you need more from me and keep me updated.
Thanks again!
AGENT2026-07-06 23:33:13· email/helpdesk
Dear Chloe,
Thank you for letting us know, and we appreciate you sharing that information.
We understand how concerning and frustrating this situation must be.
We've already reached out to FedEx for further clarification regarding the delivery details. As soon as we receive their response, we'll get back to you right away with an update.
Thank you for your continued patience while we work with the carrier to investigate this. Please rest assured that we're actively following up on your behalf and will keep you informed every step of the way.
Kindest,
Bernadette x
AGENT2026-07-06 23:33:22· email/helpdeskINTERNAL
If no update by July 09, pls FF up and make sure to check in with the CX too. Thanks! x
#2377287NA | 532056607871
Tagged as an incorrect address
FedEx Case# SFC39006370
15 Stephen Halsey Path
Water Mill, NY 11976
United States
--> 1st Address change request
FedEx Case# SFC39179321
16 West 16th Street
Apartment 12SN
New york, NY 10011
--> 2nd Address change
--> Per FedEx, the TN was Invalid
--> Upon checking, the TN attached was incorrect
Request resent with the correct TN
Request #SFC39186026 created.
CUSTOMER2026-07-08 14:02:28· email/email
Hi Bernadette,
Did you get confirmation that FedEx changed the delivery address? I keep seeing they attempt to deliver it to a non existent address. Please confirm. Address should be:
16 west 16th street
Apt 12SN
NY, NY 10011
Thank you
AGENT2026-07-08 14:18:04· email/helpdesk
Hi Chloe,
Thank you for getting back to us.
We've received a response from FedEx regarding your request to update the delivery address. According to FedEx:
"While I've passed your comments over to our colleagues in America, due to the amount of changes already requested, I cannot guarantee they will be able to action this. Please continue to monitor the tracking for further updates. I'm so sorry for any frustration this has caused."
At this time, we are unable to confirm that the address has been changed. For now, we kindly ask that you continue to monitor the tracking page for any updates regarding your shipment.
If you have any other questions or concerns about your order, please don't hesitate to reach out—we'll be happy to assist you.
For any follow-ups, we kindly ask that you include all of your questions or concerns in a single email so we can address everything as efficiently as possible.
Kindest,
Jesselle
CUSTOMER2026-07-08 14:43:20· email/email
Can you please tell them the address they wrote is incorrect and
non-existent? they are not going to be able to deliver it somewhere that
doesn't exist. From your end, you originally did give them the correct
address and they somehow messed it up. They should fix this!
Chloe Margules
*t.* 917.846.5699 *e *chloemargules@gmail.com *e* chloe.margules@raveis.com
AGENT2026-07-08 15:04:16· email/helpdesk
Hi Chloe,
Thank you for your prompt response.
We'd like to let you know that Trish has already submitted a request to have your package rerouted to the address you provided:
16 West 16th Street
Apartment 12SN
New York, NY 10011
United States
At this time, we're waiting for FedEx to process the request. W