Hi Crystel,
Just checking back on this. Let me know what I need to do on my end.
Thank you!
AGENT2026-06-23 13:59:58· email/helpdesk
Hi Lilly,
Thank you for getting back to us and confirming your replacement items.
I have filed a request to have your new items: ESTE - PIGI Neoprene Scoop Crop Bikini M/ L / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2337694NAEX
If you have any further questions or need assistance, please feel free to reach out.
Kindest,
Lynn
AGENT2026-06-23 14:00:16· email/helpdeskINTERNAL
MIXUP EX #2337694NA 2337694NAEX
PROCESSED 6/23/26 NEW ORDER: #2372309NA
CUSTOMER2026-06-23 16:17:52· email/email
Hi Lynn,
Thank you so much for your help!
AGENT2026-06-27 07:27:54· email/helpdesk
Hi Lilly,
You're most welcome!
Should you need further assistance, don't hesitate to send us an email. We are always here to help!
Kindest,
Joanna
Replies are sent through Open Doors, so they stay on the customer record.