31,919 tickets1-100

Re: Order #2318401NA

Sam Eubanks 路 hokies44@outlook.com 路 Gorgias #223992704

closed
Opened
1 Jun 2026, 14:51
Closed
5 Jun 2026, 23:07
Assignee
Denise - Returns Team
Order
2336857
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-01 14:51:57路 email/email
    Hello, I sent the return in 2 weeks ago and wanted to check to see if it has arrived yet. I am wondering when I'll get my money back.
  2. AGENT2026-06-01 15:41:22路 email/helpdesk
    Dear Sam, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange. Kindest, Pearl
  3. AGENT2026-06-01 15:41:44路 email/helpdeskINTERNAL
    #2318401NA / 31B27C2911457 / Request POP
  4. CUSTOMER2026-06-01 21:21:49路 email/email
    Here is the receipt. It says it arrived there on the 22nd.
  5. CUSTOMER2026-06-02 17:58:47路 email/email
    Hey, just wanted to check in on this
  6. CUSTOMER2026-06-03 17:40:08路 email/email
    Hello, I would like a my refund please. I have provided the receipt and shipped it on time. Please get back to me
  7. AGENT2026-06-05 23:07:42路 email/helpdesk
    Hi Sam, Thank you for your message and for following up. We sincerely apologize for the delay in our response and understand your concern regarding your refund. We appreciate you providing the return shipment details and receipt. Please rest assured that we do not ignore emails, and your case is being actively reviewed by our Returns Team. We also apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with reviewing your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, please feel free to contact us. Kindest, Denise xx
  8. AGENT2026-06-05 23:08:06路 email/helpdeskINTERNAL
    FP 2318401NA 31B27C2911457 SD 19 May 2026 ADD 22 May 2026 TN 9500126493966139156258 RT 224706363
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