Re: Order #2330589NA

Dear Liz, We're emailing about your Refund Request for Order #2330589NA that was approved on May 18, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 10 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to your response! Kindest, Jetz

#2330589NA C2B0862917993 / shipped beyond 14 days SD: 6/2/2026 ADD: 6/9/2026 WH: 6/12/2026

6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIMATTOPSP 1 FEDEX872512226254 337845 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIALITOPSP 1 FEDEX872512226254 337846 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIALITOPSP 1 FEDEX872512226254 337847 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY MICROQTOPSPP 1 FEDEX872512226254 337848 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMALVARTOPSP 1 FEDEX872512226254 337849 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIMATBBOTXS 1 FEDEX872512226254 337850 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMALVARCBOTXS 1 FEDEX872512226254 337851 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY STAROQCBOTXS 1 FEDEX872512226254 337852 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIALIBBOTXS 1 FEDEX872512226254 337853 6/12/2026 6/9/2026 #2330589NA C2B0862917993 LIZ TVERSKOY NMAIALIBBOTS 1 FEDEX872512226254 337854 6/12/2026

Hi Louisa, Thank you for your email. We completely understand your situation and appreciate you reaching out to explain what happened. As a gesture of goodwill, we do generally make exceptions when a return is shipped within 14 days of approval, even if it arrives at our warehouse after the 14-day period due to carrier transit times. However, after reviewing the tracking information for your return, we can see that your return was approved on May 18. The tracking shows that shipment information was not provided to FedEx until June 1, and the parcel was not collected by FedEx until June 2. Unfortunately, this is more than 14 days after the return approval date. As a result, we are unable to make an exception for a refund, as the return was not shipped within the required timeframe outlined in our return policy. That said, we are willing to make an exception and offer an exchange for you. Please send us your top 10 preferred styles that are currently available online at the same price as your original order, including the style name, top size, bottom size, and bottom shape (if applicable), and we'll process your new order right away. We sincerely apologize for any disappointment this may cause and appreciate your understanding. We look forward to your reply. Kindest, Ja

Declined for RF. Previous orders shows cx is aware of returns period HQ

Hi Liz, Thank you for your email and for sharing your concerns with us. We completely understand your disappointment, especially as a long-standing and valued customer, and we appreciate the opportunity to review your request further. After carefully reviewing your case with our management team, we regret that we are unable to approve a refund or partial refund. As the return was not shipped within the timeframe specified in our return policy, we are unable to make an exception to this policy in this instance. However, in recognition of your loyalty and continued support, our manager has approved a one-time exception by offering an exchange for your order. If you would like to proceed with the exchange, please send us your top 10 preferred styles that are currently available on our website and are priced the same as your original purchase. For each style, please include: Style name Top size Bottom size Bottom shape (if applicable) Once we receive your selections, we will be happy to arrange the exchange and process it as quickly as possible. While we understand this may not be the outcome you were hoping for, we hope this solution demonstrates our appreciation for your continued support. We sincerely thank you for your understanding and look forward to helping you find styles that you'll love. Kindest, Joanna

Jerome approved to proceed with OTE RF Customer sent in a Trustpilot review

Dear Louisa, We sincerely apologize for the frustration and disappointment you've experienced with our returns process and policies. We understand your concerns regarding the return authorization process and the limitations you've encountered. Your feedback has been shared with our team, as we continuously review our customer experience and look for opportunities to improve. As a gesture of goodwill, management has approved a one-time exception refund for the returned items. Your refund is now being processed. Please allow 7–10 business days for the refund to be completed and reflected in your account. The credit will be automatically applied to your original method of payment, and you will receive a confirmation email once the refund has been finalized. We truly appreciate your patience and the opportunity to make this right. If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to help. Kindest, Joanna

shipped beyond 14 days Jerome approved to proceed with OTE RF REFUND #2330589NA C2B0862917993

Dear Louisa, You're very welcome! We're glad we could help. Thank you for your patience and understanding throughout the process. If you have any other questions or need any further assistance, please don't hesitate to reach out. Have a wonderful day! Kindest, Pearl