Re: Order #2347652NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-06-03 15:41:40· email/email
   Hi, Thank you for your response. I would like to exchange my item for: Style: MIMA - CANARY CRUSH NEOPRENE CROP BIKINI Bottom Size: XXS Bottom style: Tie-side Bottom Coverage: Cheekiest Please let me know if any further information is required.
2. AGENT2026-06-07 03:57:42· email/helpdesk
   Dear Irene, Thank you for getting in touch, we have received your Exchange Request #B12AAE2931432. We are eager to assist but unfortunately, the CANARY CRUSH Neoprene Bikini Bottom XXS tie-side Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2347652NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan
3. AGENT2026-06-07 03:57:44· email/helpdeskINTERNAL
   Pending Approval: #2347652NA / B12AAE2931432 | AOOS TIECANCBOTXXS 5
4. CUSTOMER2026-06-07 13:32:36· email/email
   Hello, I have tried to purchase the bikini (the full set) again so that I could choose the bottom size I want. However, the problem is that the top, which fits me perfectly and that I do not want to return, is now no longer available in size S, which is my size and the one I currently have with me. What can I do in this situation? I simply want to exchange the bottom I currently have for the one I indicated, which is still available on your website. The issue now is the top, as it is out of stock. Is there any way to arrange this exchange without having to return the entire bikini? I would really appreciate your help. I am also a bit worried that by the time I receive your reply, the bottom I want may no longer be available, and I will end up having to return the whole bikini. Thank you very much in advance. I look forward to hearing from you.
5. CUSTOMER2026-06-09 08:50:43· email/email
   Hello, Have you had a chance to read my last email? I'm quite concerned about this matter and would appreciate any update you can provide. Thank you very much. El dom, 7 jun 2026 a las 15:32, Irene Gómez () escribió:
6. CUSTOMER2026-06-09 15:02:32· email/email
   Hello! I've just placed order *#2358341NA*. I also purchased two additional bikinis, but for the *MIMA - CANARY CRUSH Neoprene Crop Bikini Set*, I had to order the *top in XS* because the *S size* (which is the one I currently have with me) was not available on the website. I would like to keep the *S top that I already have*, not the XS top. Would it be possible for you *not to send the XS top*, and instead I keep the S top I currently have and return only the *bottom piece* that I have with me? I would really appreciate your help and look forward to hearing from you. Thank you very much! 😊 El mar, 9 jun 2026 a las 10:50, Irene Gómez () escribió:
7. AGENT2026-06-09 16:28:14· email/helpdesk
   Hi Irene, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We really appreciate you sharing your new Order #2358341NA, and thank you for choosing to purchase additional sets with us. You’re welcome to return your items once you’ve received your second order. Your return for Order #2347652NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - CANARY CRUSH Neoprene Crop Bikini Top XS (from Order: #2358341NA) CANARY CRUSH Neoprene Bikini Bottom XXS / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B12AAE2931432 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn
8. AGENT2026-06-09 16:28:27· email/helpdeskINTERNAL
   RF & REPURCHASE# 2347652NA / B12AAE2931432 (Top is from #2358341NA)
9. CUSTOMER2026-06-12 10:46:11· email/email
   Hello, I have received a message stating that I need to pay customs duties, and I have attached the document for reference. I have ordered bikinis from you several times before and have never had to pay any customs charges. In addition, when I visit your website, it clearly states "duties and taxes included" at the top of the page. Could you please explain why I am being asked to pay customs fees for this order? Thank you very much for your help. El jue, 11 jun 2026 a las 18:38, Returns Team () escribió:
10. CUSTOMER2026-06-12 12:59:08· email/email
    Hi! Forget my last email, i speak with them and i dnt have to pay nothing. Thank you and sorry!
11. AGENT2026-06-16 03:14:54· email/helpdesk
    Hi Irene, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. As a gentle note, to help us respond as quickly as possible, we kindly ask that you avoid sending multiple emails regarding the same request, as each new email may move your conversation to the end of the queue and unintentionally. We're really glad to hear that everything has been clarified with customs and that you don’t need to pay any additional charges. We understand how worrying this can be, so it’s great that it’s now resolved. Once you have shipped your return, please send us a photo of your postage receipt that clearly shows the tracking number and the courier used. This will allow us to monitor your return shipment and assist you with the next steps as soon as the package is on its way back to our warehouse. Thank you as well for letting us know and for your kind message. If you need anything else in the future, we’re always here to help. Kindest, Geelah
12. CUSTOMER2026-06-17 08:51:51· email/email
    *Hello!* *I received the second order yesterday, thank you very much.* *As you already knew, I am going to return the * MIMA - CANARY CRUSH Neoprene Crop Bikini Set (top XS botton XXS minimal cheekiest)*. I would also like to return the * *VINCA - MACA Yellow Velvet Triangle Bikini Set (top S bottom XXS tie side cheekiest)* *Should I use the same RA number that you previously sent me, or will you send me a new one?* *Thank you very much.* El mar, 16 jun 2026 a las 5:14, Returns Team () escribió:
13. AGENT2026-06-20 07:02:27· email/helpdesk
    Dear Irene, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your additional return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MACA Yellow Velvet Triangle Bikini Top S and Bottom XXS / Tie-side / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2358341NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
14. AGENT2026-06-20 07:02:37· email/helpdeskINTERNAL
    RF & REPURCHASE #2347652NA B12AAE2931432 REFUND #2358341NA 2358341NARF
15. CUSTOMER2026-06-23 09:27:49· email/email
    Hello! I am attaching the proof of acceptance for the shipment. There you can find the tracking/reference number and all the relevant details. As there were two shipments, there were also two return forms. I have marked on each form the items I am returning, and since I had two RA numbers on both forms, I included both numbers in the papers. For convenience, here is a list of all the items included in the return package: *MIMA - CANARY CRUSH Neoprene Crop Bikini Set (top XS botton XXS minimal cheekiest).* *VINCA - MACA Yellow Velvet Triangle Bikini Set (top S bottom XXS tie side cheekiest)* Thank you so much! El sáb, 20 jun 2026 a las 9:02, Returns Team () escribió:
16. AGENT2026-06-26 13:02:57· email/helpdesk
    Hi Irene, Thank you for sending the proof of postage!