Re: Order #2353754NA

Dear Kaitlyn, Thank you for getting in touch, we have received your Exchange Request #C3EB822938157. We are eager to assist but unfortunately, the SOFI - PADDLE POP OMBRE Top / XL you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2353754NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2353754NA C3EB822938157 / AOOS / SOFPAD2TOPXL 4

Hi Kaitlyn, Thank you for getting back to us and sharing your new Order #2367138NA. Upon checking, we can see that you already paid the shipping fee on your new purchase. We can no longer waive this with the unique free shipping code but we are happy to refund the shipping fee on your original order instead. We will process this together with your approved refund request once we receive your items back in our warehouse. Your return for Order #2353754NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - PADDLE POP OMBRE M Top & M / Tie-side / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: C3EB822938157 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2353754NA / C3EB822938157

Dear Kaitlyn, Thank you for sending your postage receipt. We will process your request once we receive it at our warehouse. Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered. Kindest, Pearl

2353754NA / C3EB822938157 ON HOLD: In transit TN: 9505513432566173355697 SD: 6/22/2026

2353754NA / C3EB822938157 6/25/2026 #2353754NA C3EB822938157 KAITLYN MARTIN SOFPAD2TOPM 1 USPS4209457823079505513432566173355697 342740 6/29/2026 6/25/2026 #2353754NA C3EB822938157 KAITLYN MARTIN TIEPAD2BBOTM 1 USPS4209457823079505513432566173355697 342741 6/29/2026