My item was delivered June 8th I returned June 12th and my tracking states it was delivered June 15th that is well within the 14 days so therefore I will be disputing and never shopping here again, I no longer even have the item and paid extra for shipping, poor customer service to say the least
AGENT2026-06-24 23:39:17· email/helpdesk
Dear Samantha,
Thank you for reaching out, and we're very sorry for the frustration and inconvenience this experience has caused.
We completely understand your concerns, especially given that your item was delivered on June 8th, returned on June 12th, and the tracking shows it was delivered back to us on June 15th. We appreciate you taking the time and expense to return the item promptly.
We're pleased to inform you that we’ve now received your returned item(s), and your refund is currently being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Joan
I appreciate that, I noticed the refund was pending and then it fell off, I withdrew my dispute so I just want to confirm I will still be receiving my refund. Thank you
AGENT2026-07-07 05:21:44· email/helpdesk
Hi Samantha,
Thanks for reaching out to us! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We completely understand why you'd want to check on the status of your refund, and we're happy to clarify. Yes, you will still receive your refund.
The refund has already been processed on our end. Please see the refund details below:
Order: 2349511NA
Amount: $128.52
Refunded items:
1 × VINCA - EBONY BLACK Triangle Bikini Top -S
1 × EBONY BLACK Bikini Bottom -M / Tie-side / Cheeky
Date and Time: Jun 26, 2026, 6:39 pm (GMT+8)
RA Number: 06CD582935236
Note! Refunded payments are credited back to the original payment source. The credit will be reflected under Globale HK Limited.
Please allow up to 10 business days for it to be credited to your account.
If there's anything else we can do to assist you further, please do not hesitate to contact us again.
Have a lovely day!
Kindest,
Geelah xx
Replies are sent through Open Doors, so they stay on the customer record.