Re: Order #2374105NA Size Change

Hi Julia, Thank you for your recent purchase. This is Katrina from Triangl's Orders team with an update for you about your order #2374105NA. We removed your original order from our system but please do not panic! We created a new one with your preferences. Your new order number is #2374111NA and it is for the following: MALA - JAVE Blue Crochet Balconette Bikini Set 1 x MALA - JAVE Blue Crochet Balconette Bikini Top in S+ 1 x JAVE Blue Crochet Bikini Bottoms in XS / Tie-side / Cheekiest SOFI - PINK CANDY VELVET Halter Bikini Set 1 x SOFI - PINK CANDY VELVET Halter Bikini Top in S 1 x PINK CANDY VELVET Bikini Bottoms in XS / Tie-side / Cheekiest Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Dear Julia, Thank you for checking in! Trish here, stepping in while Katrina is offline. We're pleased to inform you that your order #2374111NA (originally #2374105NA) has been shipped. Please find your tracking details below: Order Number: #2374111NA Tracking Number: 530815000034 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=530815000034 Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish

Dear Julia, Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Valerie

Hi Julia, Thank you for your patience, and we're sorry for the delay in getting back to you. Please be advised that we do not offer expedited shipping. Our order processing timeframe is 1–2 business days, and once dispatched, shipping typically takes 3–5 business days. If you'd like to have the exchange item sent to a different shipping address, just let us know the new address and we'll be happy to update it before processing your exchange. Alternatively, if you'd prefer to receive the new size as quickly as possible, you can place a new order instead of waiting for the exchange. We'd be happy to waive the shipping fee for you. Here's how it works: Use this unique code (valid for one order within the next 48 hours) to waive the shipping fee: EXCHANGE-TRIANGL-26 Place a new order on our website for the bikini in the size you need (please order the full set). Reply to this email with your new order number. We'll then send you the return instructions for your original set. Once we receive your original set within 14 days of your Return Authorization (RA) being issued, we'll process a refund for the product value back to the original payment method used for order #2374105NA (shipping charges are non-refundable). Please let us know which option you'd prefer, and we'll be happy to assist you. Kindest, Lynn xx

Dear Julia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel

Dear Julia, Thank you for getting in touch, we have received your Exchange Request #. The SOFI - PINK CANDY VELVET Top M you're looking to exchange for is currently very low in stock. Because exchanges can only be processed once the returned item/s are received and inspected at our warehouse, we unfortunately cannot guarantee that your preferred size or style will still be available by that time. To help you receive the needed items as quickly as possible, we recommend placing a new order directly through our website. This is the fastest way to secure the inventory before it sells out. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # We will provide you with the return address and complete instructions once you have confirmed the above. Look forward to your confirmation. Kindest, Joanna

Pending approval: 2374111NA / AOOS (paid order 2374105NA)

Dear Julia, Thank you for getting in touch. The SOFI - PINK CANDY VELVET Top M you're looking to exchange for is currently very low in stock. Because exchanges can only be processed once the returned item/s are received and inspected at our warehouse, we unfortunately cannot guarantee that your preferred size or style will still be available by that time. To help you receive the needed items as quickly as possible, we recommend placing a new order directly through our website. This is the fastest way to secure the inventory before it sells out. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2374105NA We will provide you with the return address and complete instructions once you have confirmed the above. Look forward to your confirmation. Kindest, Joanna

Pending approval: 2374111NA / AOOS (paid order 2374105NA)

Hi Julia, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Please use the latest code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-28 Kindest, Joanna

Hi Julia, Thank you for getting back to us. Unfortunately, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will also be returning the Bottom XS / Tie-side / Cheekiest for a refund? Kindest, Joanna

pending clarif for RF approval: 2374111NA SOFI - PINK CANDY VELVET set