CUSTOMER2026-06-28 16:37:50Ā· email/email
Hello!
I am requesting a return for this order. The bottoms were too big. I'm fine
with exchanging the bottoms but not sure how that works with shipping. If
it's not worth it then i just want to return the whole order. Tags are
still attached and the hygiene sticker is still on the bottom.
Thank you!
AGENT2026-07-04 10:35:51Ā· email/helpdesk
Dear Olesia,
Thank you for reaching out to us.
We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Bottom Size + Bottom Shape you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest,
Gelou
AGENT2026-07-04 10:36:30Ā· email/helpdeskINTERNAL
Pending Approval: 2369767NA / Clarify bottom size
AGENT2026-07-06 07:04:27Ā· email/helpdeskINTERNAL
PENDING APPROVAL 2369767NA / 277732950861
CUSTOMER2026-07-06 12:00:59Ā· email/email
Good morning
I have decided that i would like just to return the whole order. Please let
me know how to proceed.
CUSTOMER2026-07-08 11:35:54Ā· email/email
Good morning
Can you please approve my full return so i can receive a shipping label?
Thank you.
AGENT2026-07-08 16:34:46Ā· email/helpdesk
Hi Olesia,
Thank you for confirming your return request ā weāre sorry to hear your order didnāt meet your expectations.
Also, we sincerely apologize for the delay and truly appreciate your patience. Please note that sending multiple messages in the same email thread may push your ticket back in the queue, which can result in longer response times. Rest assured that we are doing our best to respond to all emails as quickly as possible.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund:
SOFI - COOKIE Halter Bikini - M Top / M Standard Cheekiest Bottom
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 277732950861
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan M.
AGENT2026-07-08 16:34:59Ā· email/helpdeskINTERNAL
REFUND #2369767NA 277732950861
AGENT2026-07-21 23:43:33Ā· email/helpdeskINTERNAL
7/16/2026 #2369767NA 27773295D861 OLESIA ADAMS SOFCOOTOPM 1 USPS4209457823079500113443866194382386 348385 7/17/2026
7/16/2026 #2369767NA 27773295D861 OLESIA ADAMS STACOOCBOTM 1 USPS4209457823079500113443866194382386 348386 7/17/2026