Dear Magan,
We are reaching out regarding your Refund request for order #2339071NA
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double check this and process your request as soon as possible.
Kindest,
Dy
Hello,
I returned everything as indicated below. Thank you!
Items in this shipment
ELLI - LEMONADE Crochet Stripe ShortĂ 1
M
*NOT RETURNED*
SOFI - ROQUE Neoprene Halter Bikini Set - ARCHIVEDĂ 1
Bottom / XS / Cheeky
SOFI - ROQUE Neoprene Halter Bikini Set - ARCHIVEDĂ 1
Top / XS / Normal
MIMA - JETT Black Crop Bikini Set - ARCHIVEDĂ 1
Bottom / XS / Cheeky
MIMA - JETT Black Crop Bikini Set - ARCHIVEDĂ 1
Top / XS / Normal
*NOT RETURNED*
*NOT RETURNED*
MIMA - BISC Brown Crop Bikini Set - ARCHIVEDĂ 1
Bottom / XS / Cheeky
MIMA - BISC Brown Crop Bikini Set - ARCHIVEDĂ 1
Top / XS / Normal
ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Set - ARCHIVEDĂ 1
Bottom / XS / Cheekiest
ESTE - PANDA WHITE Neoprene Scoop Crop Bikini Set - ARCHIVEDĂ 1
Top / XS / Normal
MIMA - SILVER SPARKLE Crop Bikini Set - ARCHIVEDĂ 1
Bottom / XS / Cheeky
MIMA - SILVER SPARKLE Crop Bikini Set - ARC
Magan Haycock
University of Pennsylvania Law School, Class of 2017
Sciences Po Paris, Class of 2017
267-401-3847
CUSTOMER2026-07-01 21:09:19¡ email/email
Hello,
Checking in - do you know when the refund for this will be ready?
Magan Haycock
University of Pennsylvania Law School, Class of 2017
Sciences Po Paris, Class of 2017
267-401-3847
AGENT2026-07-02 11:55:36¡ email/helpdesk
Dear Magan,
We sincerely apologize for the delay and truly appreciate your patience. Kindly note that sending multiple messages in the same email thread may push your ticket back in the queue, which can result in longer response times. Rest assured that we are doing our best to respond to all emails as quickly as possible.
Thank you for confirming the items you returned, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youâll receive a notification email once the process is complete.
If you need any further assistance, please donât hesitate to reach outâweâre happy to help!
Wishing you a wonderful day!
Kindest,
Joan M.
AGENT2026-07-02 11:56:17¡ email/helpdeskINTERNAL
REFUND #2339071NA / 2F1FA82933433
Confirmed - customer did not return missing items in WH
Replies are sent through Open Doors, so they stay on the customer record.