Re: Return 2364068NA

Dear Josie, Thank you for reaching out to us! We have also received your other email via Ticket #226987861, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Kindly refer to and reply to this email only. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. If you tried submitting an exchange request on our website, it looks like there may have been a technical issue during the submission process because we did not receive your request. If you ever encounter something similar in the future, we recommend clearing your browser's cache and cookies before trying again, as this can often resolve unexpected website behavior. That said, there's no need to submit the request again. We've already noted your request on our end and will be happy to assist you with it. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please let us know the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. Note: Your exchange item/s will be sent to the original shipping address provided upon purchase (unless otherwise stated). We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Nikka

Pending Approval / 2364068NA / Clarify EX items RT: https://triangl.gorgias.com/app/ticket/226987861

Dear Josie, Thank you for confirming your return request — we’re glad to assist. We're sorry to hear your order didn’t meet your expectations. We understand how frustrating the process may be, and we truly regret any inconvenience this has caused. Please know that your concerns are important to us, and we appreciate your patience while we work to resolve this for you. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: PALMA - LUSAIL - top S , bottom : S / Gathered / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9523642944279 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF 2364068NA / 9523642944279

latest ticket https://triangl.gorgias.com/app/ticket/228050125