CUSTOMER2026-06-07 21:00:21· chat/gorgias_chat
Where is my refund!!?????
AI_AGENT2026-06-07 21:00:39· chat/api
Hi Lital Koskas!
I understand you want to know about your refund status. Could you please provide any order details related to the refund? This will help us escalate your inquiry to the specialist team who can check internally and update you.
CUSTOMER2026-06-07 21:00:52· chat/gorgias_chat
Why you don’t answer my email??!!!!
AI_AGENT2026-06-07 21:01:05· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is about 1 minute.
CUSTOMER2026-06-07 21:01:36· chat/gorgias_chat
6312402915932
CUSTOMER2026-06-07 21:01:45· chat/gorgias_chat
Returne number
AGENT2026-06-07 21:02:01· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
AGENT2026-06-07 21:02:06· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
AGENT2026-06-07 21:02:16· chat/helpdesk
Do you mind sending me the order number?
CUSTOMER2026-06-07 21:03:33· chat/gorgias_chat
2327876NA
AGENT2026-06-07 21:04:11· chat/helpdesk
Thanks. One moment, please.
AGENT2026-06-07 21:08:08· chat/helpdesk
I appreciate the patience.
I understand and I want to make sure you get the most accurate help for this. Our Returns Team is best equipped to handle these particular details. Rest assured your concern has already been escalated and you should hear back from them within today. You will hear from them within 24 hours.
AGENT2026-06-07 21:10:25· chat/helpdesk
Checking up on how things are going.
CUSTOMER2026-06-07 21:10:30· chat/gorgias_chat
Im waiting!!
CUSTOMER2026-06-07 21:11:33· chat/gorgias_chat
You already received it why i don’t get my refund
AGENT2026-06-07 21:13:01· chat/helpdesk
I can understand how important it is for you to have this taken care of right away. Rest assured that the Returns Team can further assist you on this matter as we have a limited access in our end.
AGENT2026-06-07 21:15:12· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-06-07 21:16:14· chat/helpdesk
Dropping in to check if you are still connected?
AGENT2026-06-07 21:18:52· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
AGENT2026-06-07 21:19:16· chat/helpdeskINTERNAL
Please refer to : https://triangl.gorgias.com/app/ticket/221183232
CUSTOMER2026-06-09 06:11:06· chat/gorgias_chat
No one is answering my mail!!!!!!!!!!!!!
CUSTOMER2026-06-09 06:11:20· chat/gorgias_chat
Where is my refund!!!!!!!!!!
AGENT2026-06-09 06:12:01· chat/helpdesk
Hi!
AGENT2026-06-09 06:12:11· chat/helpdesk
Welcome back to Live Chat, Lital.
AGENT2026-06-09 06:12:25· chat/helpdesk
Sorry to know that. Let me check this real quick.
CUSTOMER2026-06-09 06:12:29· chat/gorgias_chat
2327876NA
AGENT2026-06-09 06:13:45· chat/helpdesk
Thanks!
AGENT2026-06-09 06:14:01· chat/helpdesk
I am going to escalate our chat to our Returns Team so they can assist you promptly.
AGENT2026-06-09 06:14:14· chat/helpdesk
They’ll follow up with you shortly. x
AGENT2026-06-09 06:25:46· chat/helpdesk
Hi there! I’m Joanna from the Returns Team — happy to help you today!
AGENT2026-06-09 06:27:00· chat/helpdesk
We will process the return request once the items have arrived at our warehouse. At present, the latest tracking update shows the following status:
AGENT2026-06-09 06:27:08· chat/helpdesk
19 May 2026 – 00:00
TEL-AVIV – The item has been shipped.
AGENT2026-06-09 06:29:03· chat/helpdesk
We’ll keep an eye on your returns and process your request as soon as the warehouse lets us know they’ve arrived.
AGENT2026-06-09 06:29:09· chat/helpdesk
In the meantime, please let me know if there’s anything else I can assist you with today.
AGENT2026-06-09 06:31:41· chat/helpdesk
Just checking if you’re still online.
AGENT2026-06-09 06:33:06· chat/helpdesk
I’ll be closing this chat for now, but don’t worry — you can always chat or email us if you need more help.
CUSTOMER2026-06-09 07:02:58· chat/gorgias_chat
No!!!!!!!!!! Its not normal that you didn’t receive it!!!!!!!!!!
CUSTOMER2026-06-09 07:03:09· chat/gorgias_chat
Check your post do something!!!!!!!!!
CUSTOMER2026-06-09 07:04:22· chat/gorgias_chat
Its not my fault that you don’t take responsibility for returning!!!!!!!!
CUSTOMER2026-06-09 07:04:33· chat/gorgias_chat
I need this money back!!!!!!!!!!!!
CUSTOMER2026-06-09 07:05:07· chat/gorgias_chat
Now!!!!!!!!
CUSTOMER2026-06-09 07:16:27· chat/gorgias_chat
???????????
CUSTOMER2026-06-09 07:18:13· chat/gorgias_chat
????????
CUSTOMER2026-06-09 07:18:30· chat/gorgias_chat
Give me my money back now !!!!!!!!!
AGENT2026-06-09 07:32:26· chat/helpdesk
Hi Lital! We understand how frustrating it can be when a return does not arrive as expected, and we appreciate the opportunity to clarify the situation.
AGENT2026-06-09 07:32:43· chat/helpdesk
After reviewing our records, we have not yet received your returned item at our warehouse.
AGENT2026-06-09 07:32:55· chat/helpdesk
Because the return shipment was sent through a courier service chosen by the sender, we do not have direct control over the package while it is in transit and are unable to investigate its location on behalf of the shipper.
AGENT2026-06-09 07:33:03· chat/helpdesk
We strongly recommend contacting the courier service you used for the return and providing them with your tracking number.
AGENT2026-06-09 07:33:25· chat/helpdesk
As the sender, you are in the best position to request tracking updates, initiate an investigation, or file a claim if the package has been delayed or lost.
AGENT2026-06-09 07:35:43· chat/helpdesk
In the meantime, please let me know if there’s anything else I can assist you with today.
AGENT2026-06-09 07:37:04· chat/helpdesk
Just checking if you’re still online.
AGENT2026-06-09 07:39:02· chat/helpdesk
I’ll be closing this chat for now, but don’t worry — you can always chat or email us if you need more help.