Re: Wrong shipping address

Hi Zoe, Thank you for your recent purchase! Thank you for getting in touch with us as well. I understand you wish to make changes to the shipping address of your order #2362535NA. As much as we would like to, we can only make simple changes to shipping addresses such as house numbers, street names and destination city. The parcel should still be going to the same state and country. That being said, we will not be able to update your shipping address. The next best option available to us is to cancel this order and issue a full refund to you so you can repurchase with the correct address. Or we can go ahead and process this order as is and have it delivered to the original address. Please let us know which option you prefer. For now, your order will be placed on hold to stop it from being processed and dispatched while we wait for your decision. We await your reply! Kindest, Trish

Dear Zoe, Thank you for getting back to us with your confirmation. We understand you wish to cancel your Order #2362535NA. The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund. You should see the funds back in your account within 3–7 business days, depending on your card provider. You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x