31,919 tickets1-100

Re: Your Exchange request # 414BE42933216: Approved

Colleen Urgo · colleen.urgo@gmail.com · Gorgias #226824009

closed
Opened
18 Jun 2026, 21:20
Closed
1 Jul 2026, 06:55
Assignee
Denise - Returns Team
returnsreturns_approvedreturns_processedtrianglchasing-no-replyvipchannel-email

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  1. CUSTOMER2026-06-18 21:20:46· email/email
    Hi triangl! I was wondering if I am able to still exchange this item? I just got back from vacation but haven't been able to send it back. If you respond I can send it tomorrow.
  2. AGENT2026-06-21 09:40:29· email/helpdesk
    Hi Colleen, Thank you for reaching out. We can still accept your exchange request; however, please ensure that your return is shipped on or before June 23. Unfortunately, we will no longer be able to accept the return if it is sent after this date. Once you have shipped the parcel, please send us proof of postage showing the tracking number and the courier used so we can monitor the return. We look forward to hearing from you soon. Kind regards, Ja
  3. AGENT2026-06-21 09:42:05· email/helpdeskINTERNAL
    #2349284NA/ 414BE42933216 - approved 6/9/26
  4. CUSTOMER2026-06-29 14:51:03· email/email
    Hi triangl! I haven't heard back or have any information received about my exchange since I shipped the bathing suit top I am exchanging. I attached a link of the travel history of the top and it said it was delivered June 24th. Please reach back to me or send information of when the new top will come as soon as possible! Thank you! - Colleen https://www.fedex.com/fedextrack/?trknbr=873386521860&trkqual=2461214000~873386521860~FX
  5. AGENT2026-07-01 06:55:30· email/helpdesk
    Dear Colleen, Thank you for your message and for following up with us. We apologize for the delayed response and appreciate your patience. We're pleased to inform you that your exchange (VINCA - BANC Top XS) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Denise xx
  6. AGENT2026-07-01 06:55:56· email/helpdeskINTERNAL
    2349284NA 414BE42933216 PROCESSED EX JULY 1, 2026 / NEW ORDER 2379680NA SD 6/22/26 ADD 6/24/2026 WH 6/26/2026 6/24/2026 #2349284NA 414BE42933216 COLLEEN URGO VINBAN2TOPXXS 1 FEDEX3392108413320009457800873386521860 342236 6/26/2026
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