Re: Your request # 311E052941367: Pending Approval

Dear Olivia, Thank you for getting in touch. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have also received your other email, but please note that we will be addressing all your concerns in this email thread to avoid any confusion. Kindly refer to and reply to this email only. We are eager to assist but unfortunately, the MALA - SALTE CROCHET BALCONETTE TOP SPP you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2358442NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

#2358442NA 311E052941367 / AOOS / MALSAL2TOPSPP 5 RT https://triangl.gorgias.com/app/ticket/226592511

Hi Olivia, Thank you for getting back to us. We're very sorry that the previous shipping code expired before you were able to use it. We also sincerely apologize for the delay in getting back to you and truly appreciate your patience. Your concerns are important to us, and we're sorry for any inconvenience this has caused. We're happy to provide you with a new free shipping code so you can proceed with placing your new order. Please use this unique code to waive the shipping fee on your new purchase: EXCHANGE-TRIANGL-26 (This code is valid for one order only and must be used within the next 48 hours.) Once you've placed your new order, please reply to this email with your new order number for our reference. We'll then provide you with the complete return instructions for your original items. We look forward to hearing back from you! Kindest, Reena

Hi Olivia, Thank you for getting in touch, and we're sorry to hear that you're having trouble finding the bathing suit on our website. We completely understand how frustrating that can be, and we're happy to help. Could you please let us know a bit more about the issue you're experiencing? If you have any details such as the bikini style name and size, or even a screenshot, that would also be very helpful for us to assist you further. Once we have a bit more information, we'll do our best to help you find exactly what you're looking for. Kindest, Reena

Dear Olivia, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel