AGENT2026-06-25 05:02:57· email/helpdeskINTERNAL
From BULK Undeliverables Ticket: https://triangl.gorgias.com/app/ticket/227248366
From: Diana Xiong (dianaxiong27@gmail.com)
To: Orders (orders@triangl.com)
Channel: Email
Date: 06/25/2026 12:26 PM
Hi there,
Thank you for the email! I tried to update my availability last week and put a vacation hold on FedEx, which went through. However, another attempt was made and I wasn't there to receive it. Would you be able to send it back for delivery before June 28th or after July 6th?
Order #: #2358903NA
AGENT2026-06-25 05:15:21· email/helpdesk
Dear Diana,
Thank you for reaching out back to us. We're sorry to hear that you were unable to receive your order.
For our customers' protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, I completely understand how this may have been easy to miss.
We also understand your note regarding a FedEx vacation hold request. As we're unable to see this request on our end, if you have a FedEx reference or confirmation number for the hold, please feel free to share it with us and we'd be happy to look into it further.
That said, we can confirm that the parcel has already been returned to us due to multiple unsuccessful delivery attempts. We'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and have it shipped out again at no additional cost.
Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery.
If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable.
We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.
CUSTOMER2026-07-01 03:59:34· email/email
Hi Katrina,
Really appreicate your thorough response! It would be wonderful to
reprocess the order and ship it out again.
RECIPIENT'S NAME: Diana Xiong
STREET line 1 (House/Street # or name, Bldg, etc): 1433 25th Street
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): Apt 5
CITY: Santa Monica
STATE: CA
COUNTRY: USA
ZIP: 90404
PHONE: +16512782004
And yes, please submit the request to FedEx for delivery without a
signature requirement. Please let me know if you need anything else!
AGENT2026-07-01 10:32:15· email/helpdesk
Dear Diana,
Thank you for getting back to us.
We would love for you to enjoy your Triangl order ASAP! However, I found out that the ESTE - HORIZON STRIPE Halter Bikini Top in S has since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined.
Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement.
Bikini name:
Top size:
Bottom size:
Bottom shape (if applicable):
We await your reply.
Kindest,
Anna x