CUSTOMER2026-06-03 19:02:54· email/email
Hi!
Checking in on the status of my return. I am still waiting on them the
shipping label.
Please let me know if anything else is needed.
Thank you!
Katherine LeVine
---------- Forwarded message ---------
From: Triangl
Date: Mon, Jun 1, 2026 at 1:26 PM
Subject: Your request # 3C4E182929749: Pending Approval
To:
Your return request has been received
Dear Katherine LeVine,
Thank you for getting in touch. We're sorry to hear that your order wasn't
quite right this time. Our team will review your request promptly and guide
you through the return process to make it straightforward and clear.
You'll receive confirmation within 2 business days, along with the return
address and next steps. Please note that original return shipping costs are
non-refundable.
If you're looking to find the perfect fit or try a different style, we'd
love to help you exchange your item for another from the TRIANGL collection
(of the same price as your original order).
Just let us know the *style name, top and bottom sizes, and bottom shape
(if applicable)* you have in mind, and we'll guide you through the exchange
process.
If you need any help in the meantime, please email returns@triangl.com or
reach out to our Customer Care team via live chat — we'll be happy to
assist.
AGENT2026-06-05 00:12:12· email/helpdesk
Dear Katherine,
Thank you for getting in touch, we have received your Exchange Request #3C4E182929749.
We sincerely apologize for the delayed response and the inconvenience it has caused. We truly appreciate your patience and understanding.
Please note that we do not provide return labels, so the cost of shipping items back to us for either exchanges or refunds will need to be covered by you. We recommend choosing the most affordable registered or trackable mailing service, as we’re unable to take responsibility for any lost parcels. Be sure to keep a copy of your tracking details for future reference.
We are eager to assist but unfortunately, the VINCA - GARA Top / L you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2344267NA.
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Nikka
AGENT2026-06-05 00:12:36· email/helpdeskINTERNAL
Pending Approval / 2344267NA / 3C4E182929749 / AOOS
VINGARTOPL 22 / TIEGARBBOTM 37
CUSTOMER2026-06-05 14:37:42· email/email
Hi Nikka,
Thank you for the repose! I will go with the first option and will place a
new order.
I will send the order number once the order is placed.
CUSTOMER2026-06-06 23:56:28· email/email
The new order number is #2355883NA. Thanks!
CUSTOMER2026-06-09 13:13:15· email/email
Following up on the below. My new order number is #2355883NA.
Please forward the return label for my first order at your earliest
convenience.
Thanks!
AGENT2026-06-12 13:50:04· email/helpdesk
Hi Katherine,
Thank you for getting back to us and sharing your new Order #2355883NA.
Your return for Order #2344267NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
VINCA - GARA Textured Triangle Bikini Top: S
GARA Textured Bikini Bottom: L / Tie-side / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 3C4E182929749
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Dy
AGENT2026-06-12 13:50:37· email/helpdeskINTERNAL
2344267NA / 3C4E182929749
AGENT2026-06-30 03:43:54· email/helpdeskINTERNAL
WH:
6/22/2026 #2344267NA 3C4E182929749 KATHERINE LEVINE VINGARTOPM 1 FEDEX1195267012890009457800873318846387 341803 6/25/2026
6/22/2026 #2344267NA 3C4E182929749 KATHERINE LEVINE TIEGARBBOTL 1 FEDEX1195267012890009457800873318846387 341804 6/25/2026