Dear Addi,
Thanks for sending this through.
We appreciate you providing us with the tracking details for your return. We'll keep an eye on it and process your request once we receive the items back in our warehouse.
In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help.
Wishing you a wonderful day!
Kindest,
Elaine xx
Hey I got a notification that the bikini was delivered yesterday. When will
me refund be issued?
AGENT2026-07-02 05:19:41路 email/helpdesk
Hi Addi,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that we鈥檝e received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete.
If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help!
Wishing you a wonderful day!
Kindest,
Jetz
Dear Addi,
You are most welcome!
It's always our pleasure to assist our lovely customers.
If we can be of any additional help, please do not hesitate to reach out to us.
Have a great day!
Kindest,
Pearl
Replies are sent through Open Doors, so they stay on the customer record.