Re: [Triangl] Payment for #2366523NA has been received

Dear Ana, Your case has been referred to us by our Customer Care team, and we're happy to assist you. Thank you for your message and for following up. We sincerely apologize for the delay in our response. It appears there may have been a technical issue when your return request was submitted. If you encounter a similar issue in the future, we recommend clearing your browser's cache and cookies before trying again, as this often resolves unexpected website behavior. We truly value your feedback and would love to learn more about your experience. Could you let us know why the order wasn't quite right for you? Was it the fit, style, or color? To proceed with your exchange request, please confirm the style name, top size, bottom size, and bottom shape (if applicable) of the item(s) you would like to exchange for, provided they are of the same value as your original purchase. Once we receive these details, we'll be happy to check availability for you. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Denise xx

2366523NA dod June 22, 2026

Hi Ana, Thank you for getting in touch. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - AZURE SPARKLE Crop Bikini Top :S+/Bottom S / Tie-side / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MULBERRY Purple Triangle Bikini Top M/Bottom S / Tie-side / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2888062949633 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2366523NA 2888062949633 / VINMULTOPM 51 TIEMULBBOTS 38

RT https://triangl.gorgias.com/app/ticket/230349993