Re: help with my exchange, 2350133NA jillian.ferraro24@gmail.com jillian ferraro, I already ordered the ...

Hi, welcome to TRIANGL! To assist with your exchange, could you please provide your order number, full name, and the email address you used to place the order?

Hi Jillian! Thanks for providing your details. For exchanges related to order #2350133NA: * If you're exchanging for a different size or fit within the same style, you can return either the piece you want to switch or the full set. * If you want to exchange for a different style or color, the full set must be returned and exchanged for another full set. Please make sure the items are in their original condition with the hygiene seal and returns tag attached, and remember to include the Returns Card in your parcel. Once we receive and process your return, the replacement item will be sent out with no extra shipping cost to you. If you need help with sizing or want to start the return process, you can visit our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns) Is there anything else I can help you with?

To return the original bathing suit from order #2350133NA after receiving your exchange item, please submit a return request through our Returns Portal at [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your request is approved, you'll get a Return Authorization (RA) number by email with detailed instructions on how and where to send your return, including the correct warehouse address. Make sure to include the Returns Card and the dispatch note inside your return package, and use tracked shipping at your own expense. Remember, the item must be returned in its original condition with hygiene seal and tags attached. Is there anything else I can help you with?

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

I'm sorry to hear that you haven't received an update yet.

No worries, I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.

I understand your concern and rest assured that I have noted this as urgent. Please wait for their email for further instructions.

Will there be anything else I can assist you with?

Yes. Our Returns Team will provide the instructions, RA code and returns address via email.

You are very much welcome!:) Would there be anything else that I can help you with for today?

Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx

Hi Returns, For ff up cx - help with my exchange 2350133NA jillian.ferraro24@gmail.com jillian ferraro I already ordered the second bathing suit and it delivered. it just didn't give instructions on how to return the first one I am trying to make my exchange. I was advised to order the new size and the return the original I am realizing i'm one day outside of the return period which is why it wont let me return the original. is there a way for you to help me? I did not realize the period was 14 days and I am 15 days past so just one day out of the two weeks so I should expect an email from Triangl with next steps? Thanks.

handled in https://triangl.gorgias.com/app/ticket/225048482