Good Afternoon,
I was reaching out trying to see about how long it takes to get an email back on information for returning an item? It was delivered a day or two ago and I put in the request not long after receiving the bikini. The blue one did not fit but the pink one fit great! All of the tags and everything are all on the bikini still. I went ahead and ordered another one but a different style in my size since I did not know how long it was going to take to get any information back and I am going on a trip soon, so I am hoping to get a refund for the blue one. Please let me know any additional information for the returning labels or what is needed! Thank you!! My order number was #2359811NA and the request number is #BB7CDC2942087. Thank you again for your time!
Alayna Hoppock
AGENT2026-06-19 12:54:48· email/helpdesk
Hi Alayna,
Thank you for confirming your return request — we’re sorry to hear that the fit didn't work out.
Your return for Order #2359811NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
VINCA - BANC Blue Triangle Bikini Set: M / XS / Tie-side / Cheekiest
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: BB7CDC2942087
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Michelle