7,347 tickets1-100

Conversation with Customer #519900651

Unknown · Gorgias #221265635

closed
Opened
14 May 2026, 15:21
Closed
14 May 2026, 15:35
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozesender-anonymouschannel-chat

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  1. CUSTOMER2026-05-14 15:21:26· chat/gorgias_chat
    I am needing to exchange a top to a set. Do I need to return the entire set or just the top?
  2. AI_AGENT2026-05-14 15:21:45· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. For exchanges, you can return just one piece if needed. For refunds, the full set top and bottom must be returned. If you’re exchanging for the same style in a different size or fit, you’re welcome to return just the top, or the full set, whatever works best for you. Once your return is received and processed, we’ll send out your replacement item, and there’s no additional shipping charge for the exchanged piece. If you’d like to change to a different style or color, the full set must be returned. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Happy to help with sizing or choosing the right fit if needed 💛
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