30,691 tickets1-100

Fwd: A shipment from order #2315486NA has been delivered

Kendall Knox · jessica@goldmedalgym.com · Gorgias #222220594

closed
Opened
21 May 2026, 05:37
Closed
31 May 2026, 09:20
Assignee
Elaine - Returns Team
returnsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-21 05:37:07· email/email
    Hello, below is the swimsuit I bought my daughter, but after one wear and wash the pink had bled onto the white and the white isn't white anymore. Is there any way she can get a replacement. She loves this swimsuit and we were disappointed this happened. I am attacking picture for you to see. Please let me know if you can help us with this. Thank you!!
  2. AGENT2026-05-24 09:19:14· email/helpdesk
    Dear Kendall, Thank you for reaching out to us. We’re very sorry to hear that the color bled onto the white portion of the swimsuit after just one wear and wash. We understand how disappointing this must be, and we appreciate you bringing this to our attention. Can you please send us a separate email using the email address used upon purchase? From there, we will assess your concern, and happy to review this further. We look forward to hearing from you. Kindest, Elaine xx
  3. AGENT2026-05-24 09:19:38· email/helpdeskINTERNAL
    Order# 2315486NA / FOR ID CHECKING
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