4,798 tickets1-100

New customer message on May 15, 2026 at 11:56 pm

Kendall Johnston · kendallgjohnston@gmail.com · Gorgias #221430671

closed
Opened
15 May 2026, 15:56
Closed
15 May 2026, 16:25
Assignee
Trish - Orders
or_lost parcelor_tracking adviseorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-15 15:56:28· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Kendall Lastname: Johnston Email: kendallgjohnston@gmail.com Phone: +15742422108 Ordernumber: 2327661NA Body: Hi! I ordered my suit over a week ago and it says fulfilled but I've never gotten a tracking number or any sort of update and I'm starting to get concerned. Could someone help me locate where this package is? Thanks! ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-05-15 16:25:10· email/helpdesk
    Dear Kendall, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I can confirm that your order #2327661NA has already been shipped; however, the tracking confirmation email was unfortunately not sent automatically. My sincere apologies for that oversight. Please find your tracking details below: Order Number: #2327661NA Tracking Number: 524696117355 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=524696117355 According to the latest tracking update, this parcel was delivered on Monday, 5/11/2026, at 10:06 am and was signed for by M.Arfoe. I've also attached the FedEx proof of delivery for your reference. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=524696117355&trkqual=2461169000~524696117355~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish
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