hello !
How can I exchange the bathing suit too I purchased? I ordered a sand I
need a small.
301-509-5565
AGENT2026-05-09 13:05:59· email/helpdesk
Dear Erica,
We have received your Exchange Request for Order #2324364NA
We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest,
Crystel
AGENT2026-05-09 13:06:11· email/helpdeskINTERNAL
PENDING APPROVAL 2324364NA / CLARIF EX ITEMS (NEEDS SMALL)
AGENT2026-05-16 13:32:34· email/helpdesk
Dear Erica,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Kiara
Replies are sent through Open Doors, so they stay on the customer record.